Support Services Co-Ordinator

About Fronditha Care

Fronditha Care is an award-winning not-for-profit aged care provider, specialising in providing culturally sensitive aged care for people of all backgrounds for more than 46 years. We provide a wide range of aged care services and programs to support elders and their families. Through our core values of Respect, Do Right, Bring Joy and Inspire Better, we deliver a Bounty of Care that provides for the cultural, spiritual and health needs the elders in our care.

More than 950 people choose to work at Fronditha Care, caring for elders across our 5 residential facilities in Melbourne and Newcastle, in their homes and in the community, across metropolitan Melbourne.

About the opportunity

We are currently seeking a Support Services Coordinator to oversee the effective rostering and delivery of high-quality ancillary services at our St Albans facility. These services include cleaning, laundry, food services and maintenance services across the facility as well as oversight of the independent living units. Reporting to the Manager - Residential Care, you will work closely with the Reception/Administration Officer and will be responsible for coordinating these services in line with accreditation standards and fostering a safe, environment for our residents and staff.

The day-to-day responsibilities

• Oversee the daily operations related to support services, maintaining efficiency and resolving any issues that may arise.
• Provide information to care recipients, families and external service providers regarding service availability and care arrangements.
• Assist in organising and documenting family meetings, including preparing agendas and taking minutes.
• Manage ordering and invoicing systems, monitor facility expenses, handle petty cash, and maintain accurate financial record-keeping.
• Implement accreditation standards, policies and procedures across cleaning, laundry, maintenance and food services to meet quality and compliance requirements.
• Manage staff rostering, appropriate resource allocation, budget adherence and employment terms and conditions.
• Monitor and address workplace hazards and risks, oversee WHS compliance and practice and promote a safe work environment.
• Provide supervision, support and feedback to support workers and administrative staff while facilitating mandatory training and development.
• Participate in reviewing food services, maintaining food safety program compliance and driving continuous improvement initiatives in line with approved programs.
• Maintain accurate records, including financial documentation, compliance reports and operational files, aligning with organisational policies and procedures.
• Assist the tenants, in the independent living units to maintain their tenancy, and related maintenance and administrative functions.

What success looks like for this role

• Business Management or Operations, together with Food Safety Supervisor Certification, qualifications preferred.
• Minimum 3 years experience in a similar role within an aged care or health care facility.
• Experience or training in Occupational Health and Safety (OHS).
• Proven experience in a highly regulated environment, maintaining compliance with service delivery and financial reporting standards.
• Strong proficiency in digital tools, administrative systems and IT applications for efficient workflow management.
• Knowledge of Office of Housing procedures and relevant legislation of public housing preferred.
• Current National Police Check required.

Why choose Fronditha Care?

Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life.

Our benefits

• Salary packaging up to $15,900 per annum of pre-tax income.
• Meal and entertainment benefits up to $2,650 per annum.
• Benefits available through Fronditha Care's superannuation partner.
• Gender neutral paid parental leave of 6 weeks.
• Ability to purchase additional annual leave.
• Enhanced leave entitlements for employees covered by respective Enterprise Agreements.
• Learning and development, career pathway opportunities, communities of practice and other learning programs.
• Access to our health and wellbeing program including EAP support for personal and professional assistance.