Student Experience Officer

2 days ago

Perth, Australia Kaplan Full time

**26 days’ Annual leave, including one for your birthday and 2 days' Wellbeing leave**:

- **Be part of an industry-leading, supportive and positive work culture**:

- **Permanent full-time position located at the Perth campus**

**Role**

**Responsibilities**
- Be the face of KBS and the first point of contact for all Kaplan students studying on campus or online
- Provide excellent customer service, advice, guidance and support to students regarding KBS programs and services and respond professionally and accurately to students’ enquiries
- Coordinate and deliver major functions and events at the campus, including orientation, graduation, and the Student Ambassador Program
- Maintain the student portal and update it with accurate information
- Liaise with Academic Staff on matters relating to the academic performance of students
- Encourage teamwork and collaboration through positive communication to help foster a high-performing, student-centric driven culture
- Compliance with all company policies and procedures including WHS legislation requirements

**Requirements**:

- Up-to-date working knowledge of key legislation, policies, and procedures relevant to international students (essential)
- Positive and supportive communication style with experience across a variety of key stakeholders (essential)
- Ability to plan, control, coordinate and manage activities with mínimal supervision
- Working knowledge of Microsoft Office products and the ability to quickly learn new systems
- A self-starter with a professional image who prides themselves on strong attention to detail
- Previous customer service experience, preferably within an educational environment
- Knowledge of the ESOS Code of Practice (desirable)
- Working with Children Check or willing to obtain
- Our hours of operation are from 8:00 am - 8:30 pm, Monday to Friday.

**Kaplan Business School**

At Kaplan Business School, we are one of only nine self-accrediting institutes of higher education. We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability and academic integrity. As such, **Kaplan Business School is a winner of the Business School of the Year award at the prestigious global awards The PIEoneer Awards 2023**.
We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is Australia’s second largest in terms of student enrolments and among the most highly regarded.
We have a friendly and flexible leadership team who cultivate a culture of innovative methods of teaching and learning across five Australian campuses as well as online.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

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