Service Desk Support Officer, Clerk Grade 3-4

1 week ago

Illawarra, Australia HAYS Full time

Exciting opportunity to join a small and collaborate team within the NSW State Emergency Service

**Your new company**

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well-trained in the wide variety of roles they perform.

**Your new role**

The Service Desk Officer provides effective first tier technical support to NSW SES IT users state - wide by resolving user infrastructure and systems queries directly or by escalating issues to the Senior Support Officer and works collaboratively with key support staff throughout ICT and externally through service providers.

**What you'll need to succeed**

To be successful in this role you will:

- Thorough knowledge of AIIMS principles and processes, or willingness to obtain competence within 12 months
- Demonstrate problem-solving skills
- Strong written and verbal communication skills
- Possess a strong customer focus

**What you'll get in return**
- Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements
- Attractive salary package of up to $93,063.18 ($75,992.00 - $83,211.00 + leave loading + super)
- Flexible work options working within operational requirements
- Mental Health & Wellbeing programs and services
- Comprehensive immunisation programs including the flu vaccine
- Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.

**How to apply**

***ALL APPLICATIONS MUST BE SUBMITTED VIA I WORK FOR NSW link below**

2800849

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