Eoi - Claims Management Officer

4 days ago

South Brisbane, Australia Hudson Australia Full time

To provide responsive and proactive claims management services for our members and third parties. You will be demonstarting timely efficient and effective claims management with our members always at the forefront of what we do.

**Key points**:

- Easy to fill out weekly time sheets
- Modern office space with updated amenities ( kitchen / cafeteria / gym )
- Significant Australian company
- Claims call Centre with ongoing work opportunities
- **Rosters are planned 6 weeks in advance. The shifts can range weekdays anywhere from 7am - 7pm and you would work a standard day within these hours.**:

- 4 weeks training in Eight Mile Plains but then option to work from CBD office
- Free onsite parking at Eight Mile Plains office
- No vaccination requirements
- Laptops provided
- **PLEASE NOTE**: This particular client has multiple claims areas within their company, **dependant on which area of claims you are successful in**, WFH Flexi days will be available on completion of training

**Key role responsibilities**:

- End to end claim ownership, inclusive of lodgement, of claims of your complexity.
- Triaging, claims management and deployment of emergency services to the scene to mitigate loss.
- Participate in coaching and training to enable you to improve the members experience and claims outcomes or prepare to manage claims of higher complexity (as required).
- Providing proactive, timely, quality and efficient claims outcomes.
- Undertake other roles and responsibilities as directed by the manager in line with the incumbent's knowledge, skills and abilities.
- Promote teamwork amongst individuals and across functions.
- Manage overflow of triaging and claim complexities in line with the incumbent's knowledge, skills and abilities

**Key skills required:
**- Ability to adapt to an ever-changing environment
- Able to handle emotionally charged situations
- Passionate about delivering excellent customer service
- Ability to collaborate, work well in a team and have a positive impact on engagement
- Ability to communicate and listen effectively
- Ability to problem solve, negotiate & display decision-making skills
- Developed computer skills
- Excellent time management skills
- Ability to manage varying workloads and pressures
- Experience in customer service is essential

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