Claims Officer

2 days ago

Brisbane, Australia The Andersen Partnership Full time

Competitive Salary
- High Performing Team
- CBD Location close to public transport

We are partnering with a respected and established boutique Brokerage firm in Brisbane CBD who are looking to grow their team with an experienced claims officer. This is a full time position close to public transport in a high performing and collaborative team.

**The Role**
The purpose of this role is to provide market leading proactive claims customer service between the insurer and the insured.

You will be responsible for daily management of claims and assessments while providing an exceptional level of customer service to your clients.

**Key Responsibilities**
- Make Inbound and outbound customer, supplier and Broker calls relating to claims
- Resolve issues and complaints
- Manage Claims efficiently
- Proactively keep customers and stakeholders fully informed
- Identify suspected fraudulent claims, potential recoveries and salvage opportunities
- Identify information required for claims, gather data and make appropriate decisions about claims
- High working relationships with all internal and external parties

**Skills & Experience**
- High level of customer service
- Outstanding listening and communication skills
- Previous experience in a call center environment
- Previous experience case managing insurance claims (desired)
- Knowledge of relevant insurance industry principles and regulatory requirements

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