Claims Officers

3 weeks ago

Brisbane, Queensland, Australia Troocoo Full time

Join to apply for the Claims Officers role at Troocoo.

Get AI-powered advice on this job and more exclusive features.

Queenslanders are no strangers to extreme weather, and RACQ is stepping up to support communities affected by storms and floods. If you're passionate about helping others and want to make a real impact, now is your chance to join RACQ's dedicated claims team.

Your Role

As a Claims Officer, you will play a crucial role in assisting RACQ members with their property insurance claims, particularly in the early stages of lodgement and assessment. This is an end-to-end case management role, ensuring claims are handled efficiently during this critical period.

Key Responsibilities
  • Review and assess incoming insurance claims
  • Provide exceptional customer service and respond to enquiries
  • Maintain accurate records and ensure compliance with company policies
  • Identify and escalate potential fraudulent claims
  • Work collaboratively with the team to improve processes
What We're Looking For
  • Strong customer service experience – call centre background highly regarded
  • Previous claims experience (preferred but not essential)
  • Excellent communication skills – written and verbal
  • High attention to detail and ability to multitask
  • Proficiency in MS Office and business systems
  • Adaptability and a team-oriented mindset

We also welcome applications from retail and hospitality professionals with strong face-to-face customer service skills who are looking to transition into an office-based role.

What's In It For You
  • $35.88 per hour + weekly pay
  • Full-time, in-office role based on Brisbane's Southside (Eight Mile Plains)
  • Initial 6-month contract starting 19th of May, with potential for extension
  • Comprehensive two-week training program
  • Rotating shifts between 7 AM – 7 PM, Monday to Friday, plus occasional weekend shifts
  • Hybrid work available after training, at your team leader's discretion
  • Supportive, team-oriented environment
Ready to Apply?

We are conducting interviews right now, so don't delay. Successful candidates must be available for full-time, in-office work and provide evidence of full working rights in Australia.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Finance and Sales

Industries: IT Services and IT Consulting, Advertising Services, Financial Services

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