Claims Officers

3 weeks ago

Brisbane, Queensland, Australia Troocoo Full time

Join to apply for the Claims Officers role at Troocoo.

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Queenslanders are no strangers to extreme weather, and RACQ is stepping up to support communities affected by storms and floods. If you're passionate about helping others and want to make a real impact, now is your chance to join RACQ's dedicated claims team.

Your Role

As a Claims Officer, you will play a crucial role in assisting RACQ members with their property insurance claims, particularly in the early stages of lodgement and assessment. This is an end-to-end case management role, ensuring claims are handled efficiently during this critical period.

Key Responsibilities
  • Review and assess incoming insurance claims
  • Provide exceptional customer service and respond to enquiries
  • Maintain accurate records and ensure compliance with company policies
  • Identify and escalate potential fraudulent claims
  • Work collaboratively with the team to improve processes
What We're Looking For
  • Strong customer service experience – call centre background highly regarded
  • Previous claims experience (preferred but not essential)
  • Excellent communication skills – written and verbal
  • High attention to detail and ability to multitask
  • Proficiency in MS Office and business systems
  • Adaptability and a team-oriented mindset

We also welcome applications from retail and hospitality professionals with strong face-to-face customer service skills who are looking to transition into an office-based role.

What's In It For You
  • $35.88 per hour + weekly pay
  • Full-time, in-office role based on Brisbane's Southside (Eight Mile Plains)
  • Initial 6-month contract starting 19th of May, with potential for extension
  • Comprehensive two-week training program
  • Rotating shifts between 7 AM – 7 PM, Monday to Friday, plus occasional weekend shifts
  • Hybrid work available after training, at your team leader's discretion
  • Supportive, team-oriented environment
Ready to Apply?

We are conducting interviews right now, so don't delay. Successful candidates must be available for full-time, in-office work and provide evidence of full working rights in Australia.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Finance and Sales

Industries: IT Services and IT Consulting, Advertising Services, Financial Services

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