Client Service Officer

2 days ago

Spring Hill, Australia Medilaw Full time

Company Description

To coordinate and deliver, as a member of the Records team, a range of high quality, client focused business processes and services for the provision of independent medical assessments and advice to Medilaw clients.

**Job Description**:

- Respond to scheduling requirements and preparing all required documents in a timely and efficient manner.
- Liaise with clients to plan and implement the provision of agreed services to meet client requirements, in accordance with consultant scheduling, client service agreements and Medilaw processes, standards and protocols.
- Coordinates all activities associated with the Medilaw claimant’s files, incoming legal briefs, business records and other information.
- Prepare complete claimant medical files to ensure that scheduled appointments can be completed effectively by the consultant practitioner.
- Archive documents.
- Archive old claimant medical files.
- Provide administrative support to the consultant practitioner, as necessary, to support the effective delivery of their services to Medilaw.
- Provide information and advice to clients, or prospective clients, to ensure that an effective client relationship is developed and maintained to the benefit of both parties.
- Competent use of all client portals and platforms.
- Establish and maintain effective and robust relationships with all medical consultants, external clients, and internal staff to ensure the delivery of excellence in quality and service.

**Qualifications**:

- Demonstrated experience as a RecordsOfficer or a similar position with file management.
- Experience in coordinating and delivering client focused business processes and services.
- Experience in understanding case management practices relating to independent medical reports within a personal injury and/or accident compensation setting is beneficial.
- Demonstrated ability to provide excellent client service to both internal and external clients.
- Demonstrated ability to work independently and within a group environment.
- Excellent oral, written and interpersonal communication skills.
- Proven experience in managing multiple stakeholders and associated skills in influencing and negotiation.
- Commercial awareness and track record of working within a goal-oriented environment.
- A personal approach which is positive, enthusiastic, considerate and helpful.
- Strong time management skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
- Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint

Additional Information
**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Aboriginal and Torres Strait Islander Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.

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