Customer Service Officer

2 days ago

Spring Hill, Australia Orikan Full time

**Introduction**:
**Description**:

- Provide accurate and timely information and advice to clients and customers via correspondence to facilitate the management of parking and infringement services on behalf of Orikan and its clients.

Able to demonstrate a high level of accurate decision-making and judgement without the need for direct supervision.
Proactively manage complex customer issues and/or complaints in a highly professional manner.
Demonstrate flexibility and co-operate with team leader/s and line managers to help meet contractual KPI’s and business operational requirements

**Skills and Experiences**:
**Essential**:
Strong written communication skills
High level of grammar, spelling and correspondence skills
Ability to produce, write and send high numbers of correspondence daily
Ability to prioritise work in order to meet strict deadlines and performance standards.
Intermediate PC, keyboard and database skills
Available to attend office 5 days a week (Monday through Friday)
Conflict resolution skills and a professional approach when dealing with difficult or distressed customers.
Energetic and enthusiastic team player and an ability to work autonomously on a variety of tasks.
Well-developed negotiation, problem solving and decision making skills.
The ability to investigate and make an informed decision.
Proven ability to follow Policies and Procedures.

**Desirable**:
In-depth knowledge of relevant Local Government legislation, guidelines and performance standards
Strong knowledge of Infringement Management operating systems.

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