Client Services Officer

1 week ago

Spring Hill, Australia Orikan Full time

**Introduction**:
**Description**:
Key Responsiblities

Liaise with the client services and internal teams on day to day matters as required.
Manage resolution of issues with internal departments and client incorporating appropriate documentation, reporting, follow up and communication
Undertake administrative account management tasks as required e.g. writing change request responses, scheduling meetings and taking minutes, gathering details on issues and preparing client reports.
Perform analysis as required to provide appropriate detail around issues in order for effective decisions to be made.
Ensure consistent delivery to internal and external commitments
Attend meetings where required e.g., Project meetings, Internal change meetings
Review contractual requirements and flag any potential breaches or risks
Prepare and deliver change notification to the operations
Investigate and respond to client and stakeholder requests and complaints.

**Skills and Experiences**:
**Essential**:
Understanding of BPO environment
Strong communications skills (verbal and written)
Ability to work autonomously
Excellent organisational skills with the ability to manage multiple tasks at once and re-prioritise as required
Demonstrated ability in influencing positive outcomes
Previous experience in managing client issues/ relationships
Basic level of commercial acumen
Excellent attention to detail

**Desirable**:
Understanding of clients and stakeholders
Understanding of Orikan systems and operations

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