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Customer Service Officer

3 weeks ago

Spring Hill, Australia Medilaw Full time

Company Description

Medilaw is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer.

Reporting to the Department Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

**Job Description**:
**Responsibilities will include but are not limited to**:

- Liaising with customer to plan and implement agreed services
- Scheduling of appointments.
- Maintaining busy inboxes, with queries, appointments and non-appointment services
- Providing administrative and operational support to consultant practitioners
- Providing information and advice to customers, or prospective customers
- Undertaking other tasks assigned to the Client Services team, and supporting the greater team in general.
- Willing to work in a call centre environment with a high volume of incoming calls.

**Qualifications**:
**To be considered for this role you will have**:

- Demonstrated the ability to provide excellent customer service
- Excellent verbal, written and interpersonal communication skills
- Demonstrated the ability to work independently and within a group environment
- A personal approach which is enthusiastic, friendly and helpful
- Strong prioritisation skills while maintaining a level of flexibility
- Attention to detail is a must
- Computer literacy, with proficiency in Microsoft Office (Word/Excel)

Medilaw offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Additional Information
**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Aboriginal and Torres Strait Islander Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.