Client Services Professional

1 week ago

Adelaide CBD, Australia Rapid Global Full time

**Are you keen to join an innovative, market-leading Tech company?**

**Great opportunity** for a Client Services Professional to join**
**Rapid Global's fun and friendly Client Services team**

**About Rapid**

Leading global companies continue to choose Rapid Global to support/manage their compliance, safety and risk management processes with their staff, contractors and site visitors. Our fully integrated and modular workforce management software supports a culture of safety and compliance in companies across Australia and internationally.

**Our Team**

We have an amazing, diverse team at Rapid, who are dynamic and passionate about what we do and why we are here. Our team do an incredible job of supporting and learning from each other and we have a keen focus on providing development and training opportunities. We know that without our software superheroes, we would not be the successful company we are today

As a **Client Services Professional** at Rapid, you’ll join our established Client Services department and have a key part to play in effectively resolving customer enquiries, troubleshooting problems and educating customers on our products. You’ll be passionate about delivering exceptional client service.

**To be successful, you’ll have**:

- Solid customer service experience
- Excellent communication skills (verbal and written)
- Can build rapport quickly with a firm, engaging and respectful telephone manner
- Can work in a high-pace environment and demonstrate solid computer literacy
- Exceptional problem-solving skills
- Enthusiasm and ability to learn complex software products and systems
- The ability to work within our core business hours Monday to Friday on a permanent full-time, permanent part-time or casual basis (3 days per week)
- 1-3 years' previous experience in a client service phone support position is desirable but not essential

**What we can provide for you**:

- At Rapid, we acknowledge that work/life balance is important. This role will be available in a hybrid work from home/office arrangement upon agreement
- We understand that career development and advancement is essential. At Rapid we have development programs designed to upskill, strengthen and engage you. Opportunities for development and pathways include Projects, Sales, Administration, Testing and Development
- On the job training is provided
- Reward and recognition program
- Fun events such as coffee carts and STEPtember, plus engagement events such as escape rooms and team lunches
- Fully equipped, large break out zone as well as an outdoor balcony, chill out areas and a table tennis table
- And you will be part of a fun, passionate and high-achieving team, in an enviable city-based location with state of the art facilities - just across from the Central Markets

**We look forward to hearing from you

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