Client Services Team Leader

2 weeks ago


Adelaide CBD, Australia Rapid Global Full time

**Are you keen to join an innovative, market-leading software company?**

**Unique **opportunity** for an experienced Team Leader to join**
**Rapid Global's high performing Client Services team**

**About Rapid**

Leading global companies continue to choose Rapid Global to support/manage their compliance, safety and risk management processes with their staff, contractors and site visitors. Our fully integrated and modular workforce management software supports a culture of safety and compliance in companies across Australia and internationally.

**Our Team**

We have an amazing, diverse team at Rapid, who are dynamic and passionate about what we do and why we are here. Our team do an incredible job of supporting and learning from each other and we have a keen focus on providing development and training opportunities. We know that without our software superheroes, we would not be the successful company we are today

To be successful, you’ll have the following skills, experience and attributes:

- Minimum 4 years' experience in a client services Team Leader position
- Driven to lead, motivate, develop and coach the team to exceed customer expectations and deliver on key result areas
- Experience in working collaboratively with stakeholders to ensure their service needs are met with a proactive and positive mindset
- Ability to ensure the team has the resources and knowledge to deliver an exceptional customer service experience
- Proactively identify opportunities for improvements in processes, practices and systems with a focus on improving the employee and client experience
- Passionate about managing staff engagement and reward and recognition programs across the team
- Experienced in performance management, including performance reviews
- Demonstrated business acumen and ability to see the bigger picture
- Proven experience in project management and meeting team KPIs
- Enthusiasm and ability to learn complex software products
- At ease working in a high-paced environment
- Exceptional problem-solving skills

**What we can provide for you**:

- We understand that career development and advancement is essential. At Rapid we have development programs designed to upskill, strengthen and engage you. Opportunities for development and pathways include Projects, Sales and Account Management
- Fun events such as coffee carts and STEPtember, plus engagement events such as escape rooms and team lunches
- Fully equipped, large break out zone as well as an outdoor balcony, chill out areas and a table tennis table
- Permanent, full time position
- And you will be part of a fun, passionate and high-achieving team, in an enviable city-based location with state of the art facilities - just across from the Central Markets

**We look forward to hearing from you



  • Adelaide CBD, Australia Rapid Global Full time

    **Are you keen to join an innovative, market-leading software company?** **Unique **opportunity** for an experienced Team Leader to join** **Rapid Global's high performing Client Services team!** **About Rapid** Leading global companies continue to choose Rapid Global to support/manage their compliance, safety and risk management processes with their...


  • Adelaide CBD, Australia The Benevolent Society Full time

    **Full time position based in Northern Metro Adelaide, South Australia**: - **$102k - $125k inclusive of Super + Salary Packaging. *rates are dependent on qualifications and experience**: - **Flexible Friendly organisation, WFH options available** We are Australia’s first charity, providing a range of Disability, Child, Youth and Family and Aged Care...


  • Adelaide CBD, Australia UM for Australian Taxation Office Full time

    **About the role** As a Service Delivery Team Leader, you’ll lead and support a team in delivering quality outcomes for our clients. **Your duties** - Resolve complex or sensitive issues - Provide technical guidance or advice - Build staff capability **Skills and experience** - Experience in leading and mentoring a team - Identifies continuous...

  • Team Leader

    1 day ago


    Adelaide CBD, Australia ReturnToWorkSA Full time

    **Team Leader, ReCONNECT Services** - ReturnToWorkSA manages the Return to Work scheme which provides insurance that protects South Australian businesses and their workers from the costs of a work injury_. **Why join us?** We are looking for a highly capable **Team Leader, ReCONNECT **to join our Regulation team at ReturnToWorkSA. ReturnToWorkSA focuses on...


  • Adelaide CBD, Australia Gallagher Full time

    About Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will...


  • Adelaide CBD, Australia Rapid Global Full time

    **Are you keen to join an innovative, market-leading Tech company?** **Great opportunity** for a Client Services Professional to join** **Rapid Global's fun and friendly Client Services team!** **About Rapid** Leading global companies continue to choose Rapid Global to support/manage their compliance, safety and risk management processes with their staff,...


  • Adelaide CBD, Australia Berritta Consulting Full time

    We want to talk to you about what your next career opportunity / dream role is - We want to know where you want to take your career - We have hundreds of clients, but we want to find someone that matches your values and career expectations - We understand work life balance is important, we want to find you something that gives you that without restricting...

  • SOC Team Leader

    1 week ago


    Adelaide CBD, Australia CyberCX Full time

    Adelaide based - Opportunity to coach and mentor associates and security analyst - Hyper growth business CyberCX is Australia’s leading independent cyber security consultancy organisation. To support our rapid growth, we are looking motivated and passionate Security Analysts to work in our Adelaide office. In this role, you’ll work with your team to...

  • Team Leader

    6 days ago


    Adelaide CBD, Australia Allianz Australia Full time

    Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...

  • Team Leader/cleaner

    2 weeks ago


    Adelaide CBD, Australia SOUTHERN CROSS CLEANING Full time

    **Who are we?** Southern Cross Cleaning is part of The SCC Group, a forward-thinking organisation not afraid to try new things. Our commercial cleaning business is growing rapidly delivering services to schools, retail, and defence clients. Our competitive advantage is a willingness to build teams that work together to deliver a 5-star service and readily...