IT Customer Service Representative

4 days ago

Adelaide CBD, Australia Centacare Catholic Family Services Full time

**A newly created role offering top-notch customer service to end users of IT and audio visual equipment.**

**The Role**

IT Business Services looks after everything IT for Centacare.

The IT Customer Service Representative assists Centacare workers in their use of end user IT equipment, printers, and meeting room audio visual equipment.

See attached Position Description for full details.

**What you need to bring**
- A strong customer service focus
- Excellent interpersonal skills
- Excellent organisation and time management skills
- Experience setting up user workstations with monitors, docking stations, etc.
- Experience with supporting users of computers running Microsoft Windows (10+)
- Experience with supporting users of the Microsoft 365 suite
- Strong problem-solving skills
- Good oral and written communication skills
- Valid Department of Human Services (DHS) Working with Children Check. (previously known as 'Child-Related Employment Screening Clearance')
- Valid NDIS Worker Check (NDISWC)
- Knowledge of IT service management principles is desirable

**What's in it for you**
- Full-time, ongoing role in a reputable organisation
- Competitive pay rates
- Generous salary packaging to help increase your take home pay
- Meal and entertainment card option available
- Collegial and friendly work environment
- Wide variety of interesting work
- Ongoing training and development opportunities
- Access to our Employee Assistance Program (EAP)
- 6 weeks' parental leave for primary carers and 2 weeks' for secondary carers
- Study leave for ongoing employees
- Private Health Insurance discount

**Who we are**

Each year, we support more than 30,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework. We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background. Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values. We believe that treating our workers fairly has a positive impact on our clients and maintains our reputation as a great place to work.

To learn more about us, click on the video Centacare Catholic Family Services - Our Story

**How to Apply**

For a confidential discussion about this opportunity please contact Graham Smith Manager, on 08 8215 6772.

**Applicants from Aboriginal and Torres Strait Islander backgrounds are strongly encouraged to apply.**

With respect, no agencies please.

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