Customer Success Onboarding Manager- SAP Leanix

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**COMPANY DESCRIPTION**

We help the world run better.

At SAP LeanIX, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**YOUR FUTURE ROLE**

As a Customer Success Onboarding Manager, you will be the trusted partner guiding new customers through their onboarding journey with LeanIX. You will ensure a seamless start by managing the planning, execution, and delivery of onboarding activities while fostering strong relationships with customers and internal stakeholders.

RESPONSIBILITIES

- Lead and deliver onboarding programs through webinars, workshops, and dedicated sessions.
- Manage customer expectations, project scope, and resources to achieve successful outcomes.
- Coordinate technical and non-technical resources across internal teams.
- Track and communicate project status, risks, and issues to stakeholders at all levels.
- Handle customer escalations and ensure timely resolution.
- Improve onboarding processes and contribute to scalable best practices.
- Act as a liaison between sales, customer success, and product teams.
- Stay up to date with LeanIX products and translate customer feedback into enhancements.
- Identify opportunities for additional value and growth within customer accounts.

**YOUR PROFILE**
- 3+ years’ experience in a consulting or customer-facing role in IT management projects (B2B).

- Proven ability to manage multiple projects of varying complexity.
- Strong communication skills in English (spoken and written, including technical vocabulary).
- Additionally, Japanese language skills are an advantage.
- Experience working in technical roles with enterprise customers or partners.
- Knowledge of Enterprise Architecture and/or LeanIX solutions is a plus

**Location**:Australia, Japan or SEA.

**ABOUT THE TEAM**

Our Customer Success organization is the cornerstone of client relationships at SAP LeanIX. We strive for best-in-class retention, scalable processes, and consistently excellent customer experiences. By joining us, you will contribute to our mission of becoming a trusted advisor, empowering clients to focus on their purpose and succeed as best-run businesses.

We are committed to building a diverse and inclusive team and welcome individuals who want to make a real impact

ICC25

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436331 | Work Area: Sales | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Japan #LI-Hybrid