UX Researcher Ii

UX Researcher II

Are you passionate about understanding people and helping shape exceptional digital experiences through user insights?

Do you have a curious mind and a collaborative spirit?

About our Team
You’ll be joining a supportive UX team with a strong culture of mentorship, collaboration, and continuous improvement. We work closely with product, design, development, and strategy teams to drive user-centred product innovation. While we operate within a structured corporate setting, we encourage open dialogue, creativity, and diverse thinking.

You’ll be mentored by experienced researchers, encouraged to ask thoughtful questions, and supported as you develop your own voice and research style. We foster a culture of psychological safety, where sharing ideas, asking for feedback, and learning from mistakes are celebrated. Our team also prioritises balance—we respect your time, value flexibility, and create space for personal and professional development.

About the Role

As UX Researcher II, you will contribute significantly to the team's understanding of user behaviors, needs, and motivations. You will own and execute part of the UX research strategy for a business or product line. Use observation techniques, interviews, task analysis, and other feedback methodologies and ensure our products are regularly tested with users. This is a fantastic opportunity to build a meaningful career in research and UX—especially if you are eager to learn, take initiative, and grow your technical skills in a corporate yet agile product environment.

Reporting into the Lead UX Researcher, this is a permanent full-time role, to be based in Chatswood Sydney head office, along with a hybrid home/office arrangement to support a healthy work-life balance.

Responsibilities
- Leads small to medium projects
- Plans and conducts research; analyzes findings and recommendations
- Collaborates with stakeholders to understand the research questions
- Makes connections with overall product strategy
- Synthesizes analytics, customer insight, and help data to focus research
- Tracks patterns in analytics data to inform trends in usage
- Analyzes and synthesizes qualitative and quantitative data into findings and insights
- Asks right questions to explore problems, tuned to commercial viability
- Ideates solutions with Design and Product and rapidly iterates
- Attends to ethics and regulations, identifies risks to users
- Extracts needs from user behaviors and common tasks
- Learns and applies user frameworks (e.g., Jobs To Be Done, mental models, personas)
- Independently identifies different research solutions
- Articulates use cases, informed by user needs; advocates user-driven recommendations to improve overall user experience
- Identifies competitors' strengths and weaknesses, regulatory environment, and market trends; evaluates gaps
- Recruits participants independently and conducts work compliantly
- Seeks feedback on own research
- Applies research best practices
- Takes charge of professional development needs for training in technical skills

Requirements
- A degree in Psychology, Human Factors, Anthropology, Human Geography, or a related field.
- At least 3-5 years working as UX Researcher or User Researcher
- Must have demonstratable experience working with UX Designers and Product Managers in a technology / product-oriented product development environment
- Legal and compliance experience is not needed, but must have an interest in learning about the legal and compliance systems
- Able to understand and navigate a corporate culture (i.e., we’re not a fast-moving start up culture)
- Comfortable working in a collaborative, cross-functional setting
- Strong communication skills and a team-oriented mindset
- Eagerness to learn and develop your research toolkit

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Discounted Health plan rate and Optical Assistance
- Life assurance and income protection
- Option to buy additional Annual Leave days
- Employee Assistance Program
- Flexible working arrangements
- Benefits for you and your family
- Access to learning and development resources

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

To learn more abou