UX Researcher

2 weeks ago

Sydney, Australia Ticketek Entertainment Group Full time

**About Ticketek Entertainment Group**

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget. In a distracted world where nothing beats real human moments, We makes life better live

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Sport (TEG Sport), Touring (TEG Touring) and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

**About The Role**

We're hiring an UX Researcher to optimize fan experiences within our Ovation pillar. This role will form part of our Digital Customer Experience (DCX) team to lead generative and evaluative research across our web, app, and AI-powered channels, helping us deliver seamless, emotionally resonant digital experiences. You’ll work closely with designers, product owners, and analysts to ensure every decision is grounded in deep customer understanding.

If you're passionate about uncovering what fans need, feel, and experience - and using those insights to shape the future of live entertainment, this role is for you

**Requirements**:
**What does a day in the life look like?**
- Lead user research initiatives across the digital ecosystem to inform strategy, design, and product decisions
- Design and execute qualitative studies (e.g. usability testing, interviews, diary studies) and quantitative research (e.g. surveys, benchmarking)
- Work closely with UX Designers, Product Owners, and Analysts to translate findings into actionable insights
- Advocate for the fan voice and champion user-centric thinking across teams
- Create clear research reports, journey maps, personas, and insight presentations that influence prioritisation and roadmaps
- Identify opportunities for continuous learning and testing, including lean research methods in agile sprints
- Manage recruitment of participants, set up research environments, and ensure ethical standards and data privacy compliance

**About You**
- 3+ years of experience in UX research (agency or in-house)
- Deep experience running interviews, usability testing, surveys, and journey mapping
- Strong understanding of digital platforms (web, app, mobile, AI interfaces)
- Excellent storytelling and communication skills
- A natural curiosity and empathy for people and their experiences

**Benefits**

**Here’s a taste of what Ticketek offers**:

- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team

**Equal opportunities**

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

  • UX Consultant, Sydney. Full-time

    2 weeks ago

    Sydney, Australia UX Connections Full time

    **UX Consultant, Sydney. Full-Time.** **Background** UX Connections is a digital design consultancy founded in London, with offices recently opened in Gothenburg and New York. We are now in the early and exciting phase of starting a new team in Sydney, Australia and are looking to add new entry-level consultants to our roster. We conduct research in to the...

  • UX Researcher

    1 week ago

    Sydney, Australia Attribute Consulting Full time

    Cutting edge tech product - Well known Australian business - Flexible working arrangement **UX Researcher** Attribute Group has teamed up with a well known Australian organisation, we are on the hunt for a UX Researcher who can contribute to building a new product for the business with the goal to make it the best in market! You will be part of a...

  • UX Researcher

    2 weeks ago

    Sydney, Australia Peoplebank Full time

    Location: - Sydney- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Gian Guanzon- Discipline: - General IT - Reference: - 261557**Be a part of a multinational software company with an amazing culture as a UX Researcher.** - UX Researcher strong in Usability Testing/Study and Qualitative/Quantitative Research Methods - Multinational software...

  • UX Researcher

    22 hours ago

    Sydney, Australia LexisNexis Full time

    Are you passionate about understanding people and helping shape exceptional digital experiences through user insights? Do you have a curious mind and a collaborative spirit? LexisNexis is looking for an early-career User Researcher to join our growing UX team in Sydney. About our Team You’ll be joining a supportive UX team with a strong culture of...

  • UX Researcher

    2 weeks ago

    Sydney, Australia Pearson Full time

    **Our purpose**: Faethm’s mission is to keep every worker, everywhere, employable. **Our Company**: Faethm by Pearson is an augmented analytics platform that provides scenario-driven predictive analytics on the impact of external trends on the workforce. Our SaaS AI-driven capability is the world’s data source for navigating external impacts like AI/...

  • UX Researcher

    2 weeks ago

    Sydney, Australia Aurec Full time

    **UX Researcher/ Designer** **Location**: Sydney CBD, Hybrid **Pay**: Up to $170K + super + bonus An opportunity for a Senior UX Designer to play a pivotal role in the expansion of a global financial provider. Feeling a little underwhelmed with your current UX role? Have dreams of a more impactful role that see's your skills harnessed to their full...

  • UX Researcher Ii

    6 days ago

    Sydney, Australia LexisNexis Full time

    UX Researcher II Are you passionate about understanding people and helping shape exceptional digital experiences through user insights? Do you have a curious mind and a collaborative spirit? About our Team You’ll be joining a supportive UX team with a strong culture of mentorship, collaboration, and continuous improvement. We work closely with product,...

  • Lead UX Researcher

    2 weeks ago

    Sydney, Australia TAFE NSW Full time

    **TAFE NSW Life-Changing Careers** **Lead UX Researcher** **State-wide Opportunity (pending TAFE NSW campus availability)** **Temporary Full Time until February, 2025** **Insert Base Salary (include range if TW)** At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training and education that delivers the skills...

  • UX Researcher

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at Ofload (not for Hatch)** Hatch is supporting Ofload to find a great UX Researcher to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Ofload. **About the role at Ofload** As our UX...

  • UX Researcher

    2 weeks ago

    Sydney, Australia Minor International Full time

    **Who are we?** Livewire is Australia’s #1 website for expert investment insights. The way people engage with the world of investment has changed and so too has their need for information. We believe that the investors of all types deserve access to the best quality content with actionable insights. We call this ‘signal without the noise’. With...