Customer Service Desk

9 hours ago

Essendon Fields, Australia LaManna Full time

Get To Know Us |
Welcome to LaManna, where flavours, aromas, and memorable moments come together to ignite joy within you. Being a leader in the retail food industry, we believe that food is more than just sustenance, it’s a treasure trove of culture, tradition, and innovation, all waiting to be discovered. We’re your guides to life’s culinary pleasures, embracing “the good things in life.”
Your Assignment |
We are seeking a dynamic and motivated Assistant Manager to join our team at LaManna. As an Assistant Manager, you will play a crucial role in supporting the Department Manager in overseeing daily operations of our Customer Service Department, managing staff, and ensuring an exceptional customer experience.

**Responsibilities**:

- Team Leadership: Assist in recruiting, training, and supervising retail staff to deliver outstanding customer service.
- Operations Management: Help maintain inventory levels, ensure merchandise displays are appealing, and manage stock rotation.
- Customer Service: Address customer inquiries, resolve issues promptly, and ensure a positive shopping experience for all customers.
- Sales Performance: Collaborate with the Department Manager to meet sales targets, analyze trends, and implement strategies for increased profitability.
- Compliance: Ensure compliance with company policies, procedures, and safety standards at all times.
- Administrative Tasks: Assist in scheduling, timesheet management, and other administrative duties as needed.

Your Attributes & Abilities |
- Proven experience in similar position is advantageous for success
- Sound mathematical skills along with cash handling experience
- Ability to manage and adapt to change as required
- Experience with effective management of staff scheduling for work
- Experience with food handling, principles of stock rotation, in particular with perishables
- Be able to provide information, advice and recommendations of store products
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal abilities.
- Solid understanding of retail operations, including inventory management and sales strategies.
- Proficiency in Microsoft Office and other relevant software.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to prioritise workload
- Ensure policies/guidelines are adhered to by employees
- Keep a clean and organised workspace whilst adhering to our OHS and Food Safety guidelines
- Be able to function and thrive in a fast-paced environment
- Have a positive, can-do attitude

How We Care For You |
We aim to look after our team as much as we look after our customers. Here are some benefits in working with our family;
- Free parking
- Free fresh meals and snacks during your shift
- Free coffee made by our skilled baristas
- Staff discount card which gives both you and your immediate family discounts
- Free gym membership supplied by our friends at Fitness Addix and mental health support through our Employee Assistance Program
- Opportunity to work with a diverse team and build lasting relationships with colleagues and customers

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