Customer Care Team Leader

1 day ago

Essendon Fields, Australia Animal Referral Hospital Full time

Company Description
**We have the rare opportunity for an experienced Customer Care Team Leader to join our growing team on a Full Time Basis**

As the Customer Care Team Leader, you will be responsible for directing and managing our front-of-house team to provide exceptional customer service in a dynamic veterinary hospital setting.

**About Us**:
ARH Essendon Fields is a 24hr multi-disciplinary specialist and emergency veterinary hospital located 8 km (5.0 mi) north-west of Melbourne's central business district. Our team of exceptional veterinarians, nurses, and support staff are committed to providing the highest quality emergency, medicine, surgical, oncology, ophthalmology and diagnostic animal services to the pet owners of Melbourne.

**About the Role**:
Our Customer Care Team requires a Team Leader to co-ordinate daily operations, manage staffing resources, and assist in maintaining our high customer service standards we are passionate about. This is a permanent full-time position with a focus on managerial, training and administrative duties.

**The Customer Care Team Leader’s duties will include**:

- Customer care team rostering and management of leave requests
- Recruitment for labor requirements of the team
- Policy and protocol development and compliance monitoring
- Coordinate team training and continuing education
- Manage the performance of team members, including setting goals, providing feedback, and conducting performance reviews
- Assist the front Reception Team with all Reception Tasks, particularly providing support for phone and front desk duties during peak/busy periods, and filling in for lunch breaks as necessary. Be willing and available to cover general reception shifts when required
- Assist and provide support to the customer care coordinator as required
- General reception duties

**About You**:

- Demonstrated ability to manage a team in an equitable way that balances both the interest of your team and the rest of the hospital
- Effectively prioritize tasks and workload to ensure meeting deadlines and avoiding omissions
- Proficient in Microsoft 360 and have sound technological skills
- Ability to effectively communicate with people from diverse backgrounds in a compassionate and empathic way
- Ability to handle challenging and/or demanding clients with tact and professionalism
- Enjoy working and being a part of a close-knit team

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. **You can enjoy a competitive salary PLUS**:

- Discounts on Hills Products for your pet
- Discounts at our Petbarn stores
- Close to public transport
- Access to a wealth of continuing education
- Free annual influenza vaccination
- Free access to confidential Employee Assistance Program LifeWorks 24/7

  • Team Leader

    2 weeks ago

    Essendon Fields, Australia Royal Flying Doctor Service (VIC) Full time

    About the role The position of Team Leader - Operations & Rosters reports to and supports the Head of Enablement & Compliance in establishing and maintaining and optimal staff scheduling system and business focussed view of real time logistic requirements. The Team Leader, Operations & Rosters employs effective leadership and collaboration to ensure the...

  • Team Leader Housekeeping

    2 weeks ago

    Essendon Fields, Australia Yes Hospitality Group Pty Ltd Full time

    Yes Hospitality Group is looking for an experienced Housekeeping Team Leader to join its team. The Housekeeping team leader will be responsible for managing and leading the housekeeping team and complying with YHG's standards. Our client is based in the Essendon Fields. Be a part of our growing team to gain your experience and knowledge to work and expose...

  • Store Team Leader

    5 days ago

    Essendon Fields, Australia ECCO Shoes Full time

    **CREATE THE FOOTPRINTS OF TOMORROW** At ECCO, you become part of a meaningful, developing and diverse workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow and build a sustainable and responsible company for current and future generations. We produce our high-quality products with respect for the...

  • Customer Care Representative

    2 weeks ago

    Essendon Fields, Australia Animal Referral Hospital Full time

    Are you a people person, animal obsessed and thrive in a fast-paced environment? Combine your skills with your passion by joining the team at Animal Referral Hospital Essendon Fields! ARH Essendon Fields is a 24 hour multi-disciplinary specialist and emergency veterinary hospital located 8 km north-west of Melbourne's central business district. Our team of...

  • Customer Care Receptionist

    1 day ago

    Essendon Fields, Australia Animal Referral Hospital Full time

    Company Description Are you a people person, animal obsessed and thrive in a fast-paced environment? Combine your skills with your passion by joining the team at Animal Referral Hospital Essendon Fields! **About Us**: ARH Essendon Fields is a 24hr multi-disciplinary specialist and emergency veterinary hospital located 8 km (5.0 mi) north-west of...

  • Team Leader

    1 week ago

    Essendon, Australia Royal Flying Doctor Service (RFDS) Full time

    About the role The position: Reporting to the Regional Manager, NSW & Aeromedical, the position of Team Leader - Aeromedical, provides leadership and management of Aeromedical Operations within the Mobile Patient Care (MPC) network to deliver effective aeromedical transportation of NEPT patients in line with regulations, scope of practice and organisational...

  • Retail Team Member

    5 days ago

    Essendon Fields, Australia Macpac Full time

    **Retail Team Member Macpac Essendon (Victoria)** Who are we? Macpac is New Zealand's original outdoor brand. Founded in Christchurch in 1973, we've made it our business to show people that life is better when you're outside. Today, we are happy when we're helping people push their boundaries. We're a socially conscious business, and we operate in a way that...

  • Care Coordinator

    1 week ago

    Essendon, Australia Care With Quality Full time

    **About The Opportunity**: As the face of Care with Quality, the Care Coordinator role focuses on delivering outstanding person-centred support to our clients and care worker team. Through building meaningful relationships, this role is responsible for ensuring that clients receive the care and support they need to live the life that they choose. We are...

  • Gymnastics Team Leader

    1 day ago

    Essendon, Australia YMCA Recreation Full time

    Free access to gyms, recreation, and aquatics centres across the state! - Part Time Role; 25 hours per week - Moonee Valley YMCA Gymnastics Centre Lead, inspire, and manage a team of coaches in a growing, community-focused gymnastics centre at Moonee Valley. Part-time, 25 hrs/week, with potential for additional hours. Our Vision is a better tomorrow where...

  • Sharetea Dfo Essendon- Team Member

    3 days ago

    Essendon Fields, Australia Sharetea Australia Full time

    Sharetea Australia specialising in iced bubble tea, we are one of Australia’s leading brands offering our customers premium bubble tea drinks, made with care and quality. Our aim is to create memorable experiences for our customers every day, in every way. Sharetea strives to provide a welcoming platform for people to connect and share moments of...