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Service Receptionist

2 weeks ago

Essendon Fields, Australia Autoleague Full time

Vibrant team environment and supportive management
- Perfect work location - At the heart of Essendon Fields
- Opportunities for career progression

Are you looking for a dynamic role where you can showcase your exceptional customer service skills?

**Essendon Isuzu/MG**, a leading automotive dealership in the heart of Essendon, is seeking a dedicated and enthusiastic **Service Receptionist** to join our team.

If you have a passion for delivering outstanding service and enjoy working in a fast-paced environment, we want to hear from you

**Responsibilities**
- Act as the first point of contact for guests, answering phone calls and addressing enquiries regarding service appointments, vehicle repairs, and general service-related questions.
- Greet and welcome guests as they arrive at the service department, ensuring a positive and friendly experience.
- Collect and record accurate guest information, vehicle details, and service requests to ensure comprehensive and up-to-date records.
- Coordinate with service advisors and technicians to ensure smooth workflow and timely completion of service jobs.
- Communicate service updates, estimated completion times, and any additional repairs or services needed to guests. Maintain a clean and organised reception area, ensuring a professional and welcoming atmosphere.

**YOU**:

- Excellent interpersonal and communication skills, with a friendly and approachable demeanour.
- Strong organisational and multitasking abilities, with the capability to handle multiple guest enquiries simultaneously.
- Attention to detail and accuracy in recording guest information and service requests.
- Ability to remain calm and composed under pressure and handle difficult situations with professionalism.
- A genuine passion for delivering exceptional guest service and a commitment to guest satisfaction.

**Why join Essendon Isuzu/MG**
- We offer a vibrant and inclusive work environment where employees are valued and encouraged to grow both personally and professionally.
- Competitive salary package
- On the job training program provided
- Employee Assistance Program (EAP) Access to free psychology and counselling sessions
- Receive Paid Parental Leave & Novated Lease Options
- Work in one of the largest automotive groups in Australia

Are you ready to join the very best in the industry and take your career to the next level?

**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion.

All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.