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Service Desk Analyst

2 weeks ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

AU$45 - AU$50 per hour

**Job Type**

Full Time

**Ref**

BBBH102429_1685665320

**Contact**

Chris Mackay

**Posted**

about 2 hours ago

Service Desk Analyst
- Initial 4 - 6 Month contract opportunity
- Inner City Location - Private Healthcare
- Level 1 and 2 Support - Hyper Care

This large private healthcare provider has recently implemented a new workforce management tool and as such are looking for a service desk analyst to join their team during a period of hyper care.

**Key Responsibilities**:

- Answering Hyper Care calls
- Assigning tickets to the appropriate groups
- Ability to articulate technical information to the targeted audience
- Customer centric and customer focused
- Professional customer service skills

**Key Skills**:

- Experience with Genesys phone systems
- Experience with remote access technologies and managing remote customers
- Experience with Cherwell on Demand ticketing system
- Experience working in a Hyper Care environment
- Excellent communication skills and customer service skills

**What' in it for you**:

- Inner City Location
- Healthcare organisation
- 4 - 6 month contract within a supportive team