Service Desk Analyst

1 day ago

Melbourne, Australia Robert Half Full time

Our client is one of Australia's largest law firms, seeking an experienced and driven Service Desk Analyst to join their team in Melbourne's CBD.

**The Company**

Our client is one of Australia's largest, established and most successful law firms. They are now seeking an experienced and driven Service Desk Analyst to grow their team and aid in supporting their growth. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.

**The Role**

**Your Skills & Experience**
- 3+ Years of industry experience within Helpdesk/Service Desk or Desktop support.
- Proven ability to clarify and resolve technical issues in a Windows 10 and Office 2019 / Microsoft 365 environment.
- Experience building and implementing best practices within a Service Desk environment.
- Excellent communication, customer service and people skills.
- Experience in an audio-visual environment.
- Troubleshooting skills for supporting remote staff (VPN & Citrix Remote Desktop, etc.).
- Experience with managing Mobile devices via an MDM solution. (iPhones etc.).
- Active directory skills - ability to maintain, create and delete user accounts.
- Understanding of network topology.
- Configuring, maintaining, and troubleshooting VOIP softphones & telephone handsets.
- A high level of organisational skills.
- Previous experience in a professional services or corporate environment.

**About you**

**What's on offer?**
- An exceptional opportunity to make a positive impact on the department and the company.
- A fast-paced, dynamic workplace where no two days are ever the same.
- Ongoing professional development and mentoring by outstanding business leaders.
- A rare chance to grow your skill set and enjoy career progression.
- A company that promotes on merit, rewards excellence, and champions work-life balance.

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.

**_Job Number: 06810-0012554835 - FC_

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