IT Service Desk Analyst

1 day ago

Melbourne, Australia MedHealth Full time

Company Description

The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support.

We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

MedHealth is part of the ExamWorks global network which includes Australia, the United States of America, Canada and the United Kingdom, delivering over 2 million medical opinion and case management services annually.

**Job Description**:
Currently we are looking for an experienced IT Service Desk Analyst to join the Corporate IT team in the Melbourne office, working under the general supervision of the Service Desk Team Leader and Service Desk Manager. This role will see you responsible for the following:

- Prioritise and provide accurate ICT Service Desk support for staff who require ICT assistance;
- Escalate L3/4 ICT issues to Senior IT;
- Assist in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals;
- User account management. Creating, changing and deleting user accounts as per the IT Requisition process;
- Provide quality customer service to both internal and external customers;
- Respond and Resolve Service Desk support tickets as in the SLA;
- Complete or escalate Service Desk support tasks within timeframes as set by the Service Desk Manager and Service Desk Team Leader;
- Maintain register of regular maintenance and system health checks to demonstrate completion of assigned tasks and;
- Any other duties assigned by the Service desk Team Leader / Service desk Manager.

**Qualifications**:
**To be considered for the position you will be a customer focused experienced IT Service Desk Analyst with the following experience and attributes**:

- Experience with Windows Server (Active Directory, Print Services, etc), Citrix, Office 365 (Exchange, SharePoint, OneDrive), Skype for Business, Microsoft Office, Knowledge and experience in ITIL;
- Experience in Microsoft Intune and Networking switching and routing - desirable;
- Excellent communication skills written and verbal;
- Ability to work as part of a team to achieve team outcomes;
- Min 2 years’ experience working within a similar capacity and;
- Ability to produce a satisfactory Police Clearance

MedHealth offers the opportunity to work with a growing National organisation focused on developing our Team Members to thrive in a culture and environment of continuous learning.
To express your interest please send through a current CV

Additional Information
**You are welcome here**:
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.

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