Event Delivery Manager

Full-time, permanent opportunity available
- (South Wharf CBD location) with flexible work options available)
- Competitive salary + car parking + benefits

Melbourne Convention and Exhibition Centre (MCEC) is the home of unconventional. At MCEC we do things a little differently. We bring fresh ideas and imagination to every event. We happily turn concepts on their head to make each experience momentous. We welcome events of all shapes and sizes, from board meetings and small celebrations through to conventions, gala dinners, exhibitions, and concerts. Our doors are open for events and moments that connect us - in person, virtual or hybrid, and everything in between.

Our city is our inspiration, located in the vibrant South Wharf precinct, just a stroll along the Yarra River. Melbourne is on show at MCEC - in the architecture and design, food and hospitality, location, and views.

**About the role**

Are you looking for a newly created role where you can focus on the delivery side of events, providing our customers with exceptional experiences? Would you like to be the designated 'go-to' person on the day of an event? If this sounds like you, then our Event Delivery Manager role could be the opportunity you've been looking for.

Reporting to the Manager - Events Operations, you'll be the main point of contact for customers on event days, providing an exceptional experience whilst also addressing any issues that may arise. We've adopted and embraced an agile way of working across the organisation where you'll be part of project teams (called squads) and be involved in event evaluation, sharing feedback to champion continuous improvement initiatives.

Your additional responsibilities will include:

- Overseeing the running of assigned MCEC events, ensuring the highest level of service to customers, contractors, and internal stakeholders
- Meeting and greeting the customer(s), providing them with all the information and materials they require for the day(s) of their event
- Providing feedback and advice during the event planning stage in collaboration with the Service Delivery teams
- Cross checking event plans with customers, including venue set up information

**About You**

You may have a background as an Event Coordinator, a Venue and Events Operations Supervisor or a Function Manager who is comfortable focusing on the delivery of events. You'll be committed to providing the highest levels of customer service whilst adopting a continuous improvement approach to your work.

We're also looking for:

- Proven organisational and problem-solving skills
- Strong stakeholder engagement skills with the ability to communicate effectively and influence
- Availability to work varying hours across weekdays and weekends, based upon event requirements

**Working at MCEC**

At MCEC we encourage ideas and imagination and support our people to be inspirational. Whatever your role, we'll foster the development of skills, insights, and leadership. You'll be working in a Melbourne icon, with a welcoming and supportive team. And there are many other benefits - 14 weeks paid parental leave; flexible work options; purchased leave; employee discounts; onsite restaurants, cafes, and parking; and South Wharf and the city at our doorstep. We are diverse, inclusive, and collaborative.

As an equal opportunity employer, we actively encourage applicants of all ages, gender, and background to apply. We acknowledge the Traditional Owners of the land on which Melbourne Convention and Exhibition Centre is built and value the knowledge of the oldest, continuous culture in the world.

Please note: We encourage all?MCET employees to have a?COVID-19 vaccination to keep everyone safe.

MCEC is an equal opportunity employer. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged