Credit Assessment Officer

1 day ago

Brisbane, Australia ANZ Banking Group Full time

**Req ID**: 96601
**Department**: AR Customer Services Ops Customer Lending Retail
**Division**: Australia Retail
**Location**: Brisbane
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
Credit Assessment Officers at ANZ are an integral part of how we deliver our purpose of shaping a world where people and communities thrive.
Join the supportive and collaborative Home Loan Assessment Team and put your superior well-balanced judgement and communication skills to good use - helping to assist customers in their home ownership journey while ensuring that banking with ANZ is accessible, simple and easy.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent, Full time
**Role Location**: 111 Eagle Street, Brisbane QLD
Multiple roles available
What will your day look like?
**As a Credit Assessment Officer, you are accountable for**:
Adhering to Group Credit Policy and complying to all relevant legislation on our responsible lending obligations (eg the NCCP Act and Banking Code of Practice) to achieve a balance on risk and (revenue) reward
Analysing and reviewing customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
Ensuring due process is followed so non-financial and operational risks are managed well
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Demonstrable experience in Banking/ Financial services industry and a good understanding of retail/commercial products
Extensive hands-on experience in underwriting in Home Loan/Small Business Loans for PAYG, Self Employed customers including complex business structures
CAD (Credit Approval Discretion) or equivalent delegation is an advantage
Strong verbal and written communication skills - ability to foster positive interactions with internal and external parties, workshop, enquire and negotiate effectively resulting in a positive customer experience
Problem solving and analytic skills and an eye for detail is required as well as an ability to determine when issues require escalation
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
04/06/2025, 11.59pm, (Melbourne Australia)

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