Assistant Guest Experience Manager

Are you a Super-star, Superhero, or general Super-fan??? Would you like to spend your days on the red carpet with Chris Hemsworth, or getting a party started with Pnk? Perhaps spending the day with fluffy Koalas and unique Australian WILD LIFE? Working with unique teams?

If you like the sound of this then we have a great opportunity to join our team as the **Assistant Guest Experience Manager** at Madame Tussauds Sydney and WILD LIFE Sydney Zoo

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**About the Role**

This unique role allows you to explore two dynamic attractions As the Assistant Guest Experience Manager at both Madame Tussauds Sydney and WILD LIFE Sydney Zoo, you are the driving force behind our amazing team of Guest Experience Hosts and Supervisors.

Supporting the Cluster Operations Manager in ensuring a smooth, safe, and effective daily operation of the Madame Tussauds Sydney & WILD LIFE Sydney Zoo. Delivering this highest possible standard in Guest Experience, Safety, Operational Excellence, and Team management to deliver memorable experiences to our guests and our teams; through strong communication, teamwork, financial rigor, and the ability to be innovative and fast-moving.

**Responsibilities**:

- Ensure the smooth, safe, and efficient daily operation of the attractions and departments adhering to Merlin Company Standards.
- Work with all teams to ensure the product is of the highest quality at all times by monitoring, analysing, and improving the guest’s and teams’ experience for continuous improvement.
- Champion the highest level of compliance adhering to Merlin Health, Safety and Security, and financial guidance &Policies, including ownership of emergency procedures/ planning, risk assessments, and HSS & financial audits for the site.
- Actively drive team progression and development, through strong people leadership and development plans
- Work with the Cluster Operations Manager to ensure all attractions costs are in line with agreed budgets and correct Merlin financial processes are followed.
- Liaise with the Cluster Operations Manager on a regular basis to provide open communication about each operational area and to provide consistency across the wider attractions.
- Champion Guest Obsession throughout all aspects of the operation
- To embody the vision of the Cluster Operations Manager

**About You**
- Experience in a similar operations/leadership role with a minimum of 3 years’ experience
- Strong leadership skills in a supervisory or management role.
- Strong ability to make decision and communicate them effectively.
- Ability to utilise sound judgment, discretion and maintain confidentiality is mandatory.
- Requires demonstrated skill in interpersonal relationships, verbal and written communication.
- Must be able to present a professional image to internal and external contacts and build relationships with internal team members.
- Adhere to our core values and vision through language, behaviour and actions
- Fun, Outgoing, Upbeat, and Positive attitude and have a love and passion for all things FAME and a daring love for all things uniquely WILD LIFE

Celebrities and our animals never stop and we don’t here at our attractions either, this role will work on a rotating roster over 7 days, all year round. Weekend, holidays and public holiday work is a must as a business that operates around peak periods.

**About the Benefits**
The hourly rate is competitive and other perks include:

- Corporate benefits including free access to all our attractions worldwide
- Birthday leave, Wellbeing leave and 3 volunteer days to give back to a social cause you care about
- Autonomy to introduce disruptive thinking in your profession
- Global opportunities to develop and progress your skills and career
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on FUN

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical at