Guest Experience Event Manager
1 week ago
**PLEASE DON'T APPLY THROUGH SEEK, CHECK THE HOW TO APPLY SECTION.**
- Hours: Casual & Part-Time hours available - including nights, weekends, and holidays
- Start Date: May
**About TES Live**
TES Live is the leading producer and supplier of family entertainment and live activation across the Australian and International markets. Over TES Live’s two-decade history, the organisation has developed an unmatched reputation for innovative brand engagement that creates memorable and powerful customer experiences. TES Live design, build, create and produce over 1,500 live activations’ annually, across all sizes, scope and industries.
**Job Summary**:
The Guest Experience Event Manager will play a vital role in providing an exceptional guest experience at The FRIENDS Experience and managing a team of dedicated guest experience cast members. This role requires active engagement with guests, operation of the box office, maintaining cleanliness and organization within the venue, as well as liaising with internal management to coordinate rostering, payroll, maintenance and reporting.
**Job Duties and Responsibilities**:
- Ability to understand and implement quality control techniques relating to the experience.
- Will work under mínimal supervision to provide leadership to a team of people.
- Ability to assist in effectively training and guiding new and continuing staff to achieve success in working at the experience.
- High level administration and communication skills.
- As a secondary responsibility, must have the ability to assist experience staff where necessary including conversing with patrons of experience, managing large crowds, operating the box office, assist with ticket purchases, answer enquiries, and handle any issues that may arise.
- Maintain a clean, safe, and well-organized venue.
- Handle any guest concerns or complaints, escalating to internal upper management when necessary.
- Collaborate with other team members to ensure smooth operations and a high-quality guest experience.
- Perform other related duties as assigned by the internal upper management.
**Qualifications**:
- Exceptional customer service and interpersonal communication skills.
- Passion for the TV show Friends and strong knowledge of Friends trivia.
- Ability to maintain an active and energetic attitude throughout shifts.
- Experience in a customer-facing or hospitality role would be advantageous.
- Proactive, friendly, and team-oriented approach.
- Strong problem-solving skills and the ability to handle guest complaints effectively and professionally.
- Current First Aid certificate or willingness to obtain one is preferable.
- Valid Working with Children Check.
- Availability to work during event hours, which will include nights, weekends, and holidays.
**Physical Requirements**:
The role requires continuous movement throughout the venue, including standing, walking, bending, lifting, and carrying items during shifts. The role may require the operation of cleaning and other equipment.
**TO APPLY**
Record a 60-90 second video (upload to YouTube/Vimeo/Dropbox/etc.) answering the following questions:
- Why do you love Friends and what is your favourite episode?
- Why would you be a great Guest Experience Event Manager for Friends Sydney?
-
Event Coordinator
6 days ago
Sydney, New South Wales, Australia Lateral Event Management Full time $60,000 - $80,000 per yearNow in our 29th year of operations, Lateral Event Management is a multi-award winning, independent, creative and diverse full-service event management company operating across Australia, New Zealand, Canada, the United Kingdom and Singapore.Lateral specialises in the following three areas of event management:Premium Event ManagementLateral delivers highly...
-
Guest Experience Member
1 week ago
Sydney, Australia TEG Full time**PLEASE DON'T APPLY THROUGH HERE, CHECK THE HOW TO APPLY SECTION.** - Hours: Casual & Part-Time hours available - including nights, weekends, and holidays - Start Date: June **About TES Live** TES Live is the leading producer and supplier of family entertainment and live activation across the Australian and International markets. Over TES Live’s...
-
Guest Experience Agent
2 weeks ago
Sydney, Australia The Star Entertainment Group Full time**Guest Experience Agent**: - Full Time** The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming,...
-
Guest Experience Manager
2 weeks ago
Sydney, Australia Marriott International, Inc Full time**Job Number** 24039503 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Are you curious, outgoing and warm with a touch of...
-
Guest Experience Ambassador
1 week ago
Sydney, Australia Marriott International, Inc Full time**Additional Information** **Job Number**25120983 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** At the heart of local communities, Sheraton brings people...
-
Accommodation and Hospitality Manager
2 weeks ago
Sydney, New South Wales, Australia Guest Realty Full time $100,000 - $150,000 per yearGuest Realty was established in 2016 with the sole focus on helping owners diversify their investment income by utilising the short-term property rental market. Sydney being one of the most popular tourist destinations in Australia and the world. We've built a reputable brand and unique service offering, outside of the tradition long term real estate rental...
-
Hospitality / Event Staff Wanted!
2 weeks ago
Sydney, Australia Event Staff Australia Full time**We’re Hiring - Join Event Staff Australia (Sydney Team)** Event Staff Australia is expanding its Sydney team and looking for experienced, reliable hospitality and event professionals to join our casual on-call roster. We work with private clients, venues, and brands to staff all types of events — from home celebrations and milestone parties to...
-
Guest Experience Expert
2 weeks ago
Sydney, Australia Marriott International, Inc Full time**Additional Information** **Job Number**25103759 **Job Category**Rooms & Guest Services Operations **Location**Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Are you curious, outgoing and warm? If so, Pier One Sydney...
-
Apac Event Experiences Manager
2 weeks ago
Sydney, Australia Salesforce Full time**Job Category **:Marketing **Job Details**: **Are you someone who...** - Is passionate about creating high-touch strategic event experiences and exceptional customer journeys? - Enjoys working with different stakeholders across multiple geographies and functions in a fast paced environment? - Strong project management focus including multiple projects at...
-
Guest Experience Expert
11 hours ago
Sydney, New South Wales, Australia Autograph Collection Full time $60,000 - $90,000 per yearAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationPier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryBe the Vibe Behind the ViewJoin Pier One Sydney Harbour as a Guest Experience...