Guest Experience Manager

**Job Number** 23200988

**Job Category** Rooms & Guest Services Operations

**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**Authentically You**

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for a Guest Experience Manager who _oversees lobby operations and hotel amenities, such as concierge and valet services, _delivering a wide range of services that guide guests through their entire stay. _Establish and maintain attentive, friendly, courteous and efficient hospitality as first point of contact. _Reporting to the Director of Rooms this integral role provides a high level of local expertise and presents an amazing opportunity to play a key role in world’s largest W Hotel with 588 rooms.

If you are passionate about connecting guests to all that Sydney has to offer, charismatic, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.

Overall, the Guest Experience Manager should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of Sydney.

**JOB SUMMARY**

Responsible for managing and supervising all areas of Guest Experience, including the hotels loyalty program Bonvoy, VIP guests, groups in house, training and development of talent and knowing all special events taking place. Coordinates Wheels talent on the driveway, valet parking, luggage services, transportation and rooming a guest. Coordinates VIP Guests, directs and works with the management team and hourly talent to successfully execute all Guest Experience and Wheels operations. Strives to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department. A full New South Wales Drivers License is required.

**LIFE WITH THE WORKS**

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth, and career opportunities. This isn’t work with a side of life. This is - Life. With the Works.

**BENEFITS**
- Incentives
- Milestone Recognition
- Sabbatical Leave
- Leave Portability
- Love Learning
- Career Growth
- Bonvoy Eligibility
- Overall Wellbeing
- Private Health Insurance
- Flexible Working
- Birthday Leave

**CANDIDATE PROFILE**
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.