Culturist (Guest Experience)

2 days ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS
Hourly
Full Time

About Capella Hotels and Resorts.

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

The Culturist is the ambassador of the hotel and is responsible for crafting memorable guest experiences from pre-arrival to post-departure moments. The individual is also an expert in local culture and heritage, and provides flawless and luxurious personalized service to all guests. The Culturist is also responsible for the upkeep of the Capella Living Room.

The Role

OPERATIONAL REQUIREMENTS & CULTURIST CORE FUNCTION

Plan and arrange set up for special occasions and or requests (e.g. birthdays and anniversary celebrations). Recognise and extend warm welcome to all VIPs and returning guests and maintain strong relations throughout their stay.
Checking the daily arrival list, highlighting VIPs and guests with special requests and or preferences, thereafter effectively communicating the information to the relevant departments.
Required to be proficient in the working knowledge and demonstrate the duties and tasks of the Culturist program roles and to be adaptable to fulfill the specifications of these positions when required or delegated by management
Assist in ensuring exceptional cleanliness of The Living Room and associated areas like the boardroom, common areas are of luxury standard.
Report any defects to Chief Culturist, Housekeeping and Engineering with regard to The Living Room.
Meet and greet guests upon arrival, provide personal check-in services at the Living Room, escort and conduct rooming orientation.
To assist the setup of requested rooms and hotel suites and report any defects to Chief Culturist, Housekeeping and Engineering.

Talent Profile

2 years' experience in similar role in luxury hotels/resorts
Concierge experience is of advantage
Executive Lounge, Front Desk or Guest Services experience preferred
Excellent interpersonal skills with personable character, good at cultivating strong guest relations
Very good command in spoken and written English
Knowledge in Property Management System (e.g. OPERA)
Competent computing skills (e.g. Microsoft Office)
Responsible Service of Alcohol
Valid working rights in Australia

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