Tour Coordinator

2 days ago

Sydney, Australia JTB Australia Full time

**Join a Global Travel Leader as a Tour Coordinator**

**Japanese Language Skills Essential | Sydney CBD**

Do you have a passion for travel and thrive in a fast-paced environment? Are you fluent in **Japanese (spoken and written)** and eager to help visitors experience the best of Australia?

**JTB Australia** is expanding and we are seeking a **Tour Coordinator** to join our dynamic **Inbound Travel Team** in our centrally located Sydney CBD office.

About the Role

As a Tour Coordinator, you will play a key role in delivering memorable Australian travel experiences to our Japanese clients. This is a varied and fast-paced role requiring flexibility, attention to detail, and strong communication skills.

Key Responsibilities
- Prepare quotes and customized tour packages for clients in Japan
- Create compelling travel proposals for JTB Japan and other outbound partners
- Build and maintain strong relationships with Australian travel suppliers
- Manage bookings and itineraries using internal travel systems
- Provide professional customer service over the phone and in person
- Recommend Australian attractions and prepare product information for JTB Japan
- Support the wider team with administrative and coordination tasks

Essential Skills & Experience
- Fluent spoken and written **Japanese** (business/professional level)
- Knowledge of Australian tourism attractions and destinations
- Strong customer service and interpersonal communication skills
- Ability to quickly learn and use booking systems
- Excellent attention to detail and time management
- A collaborative, team-oriented mindset
- Experience in the travel or tourism industry is highly desirable

What We Offer
- A position with a **respected global travel company** operating in 39 countries
- The opportunity to use your Japanese language and cultural knowledge daily
- Training, support, and development to grow your career in tourism
- A central Sydney CBD location with easy access to transport
- Opportunities for international career progression
- A friendly and professional team environment, with staff benefits

**Ready to Apply?**
If you meet the criteria and are excited about a career in the travel industry, please submit your **cover letter and resume** explaining why you would be a great fit for this role.
- Please note: Only shortlisted applicants will be contacted._

Pay: $52,000.00 - $55,000.00 per year

Ability to commute/relocate:

- Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Japanese (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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