Business Support Officer

Location: Melbourne | CBD

Job type: Full time / 12 Months

Organisation: Department of Justice and Community Safety

**Salary**: $74,580 - $90,558

Occupation: Administration/Secretarial

Reference: VG/LGI008-APR24

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- ** Join a friendly team and management group that support work life balance.**:

- **Full time fixed term hybrid opportunity for 12 months within the Local Government Inspectorate.**:

- **VPS Grade 3: $74,580 - $90,558 plus superannuation.**

The Local Government Inspectorate is seeking a Business Support Officer to provide a critical role supporting with requests for information, advice or assisting people with complaints in relation to Local Government.

**About the Business Unit**

Under the leadership of the Chief Municipal Inspector the Local Government Inspectorate (LGI) is an independent administrative office supported by the Department of Premier and Cabinet (DPC). It is the dedicated integrity agency for local government focussing on investigations for breaches and compliance with the Local Government Act 1989 (Act).

The key functions of the Inspectorate include:

- Investigating alleged breaches of the Act including electoral provisions
- Targeted governance reviews and examinations of compliance by local council with the governance requirements in the Act;
- Prosecuting offences under the Act
- Referring matters of serious misconduct by councillors
- Elevating matters of gross misconduct of a councillor to the Victorian Civil and Administrative Tribunal;
- Collaboration with the Victorian Government Solicitor to undertake prosecutions for breaches of the Act;
**About the Role**

The Business Support Officer is the first point of contact for the Local Government Inspectorate dealing with requests for information, advice or assisting people with complaints in relation to Local Government.

Key requirements of this position include customer relations and communications skills in the context of a regulatory environment. The Business Support officer is also required to provide business reporting, administration support to the unit and liaison with other corporate business areas within the State Government.

This is a hybrid role offering 2 days remote and 3 days onsite.

Some of your duties will include:

- Responsible for the first point of contact for all enquiries, approaches and correspondence.
- Receipt and response to incoming calls and complaints.

To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:

- **Knowledge of Legislation**: A knowledge of the Local Government Act 2020 (Vic) or experience working in a regulatory environment.
- **Communication skills**: Demonstrates high level verbal and written communication skills, ensuring appropriate format, style and approach is taken to deliver best outcomes for the Inspectorate.
- **Planning and Organising**: Identifies processes, tasks and resources required to achieve a goal: Identifies more and less critical activities and operates accordingly, reviewing and adjusting as required: Develops and implements systems and procedures to guide work and track progress: Recognises barriers and finds effective ways to deal with them.

**Requirements**:

- A business or administration qualification is desirable.
- Knowledge of and/or experience working with legislation.
- A current Victoria Drivers Licence is desirable but not necessary.

**How to Apply**

**_ FOR INTERNAL VPS EMPLOYEES:_**

**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a