Business Support Officer

15 hours ago

Melbourne, Australia City of Melbourne Full time

**Permanent full-time position available**:

- **Great supportive team and career development opportunities**:

- **$68,758 plus 10.5% Superannuation**
- We are the
- **City of Melbourne**, a City of possibility and place to be bold and inspirational.
- We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.

**Together we Make the Differences**

**How this position will Make the Difference to City of Melbourne**:
***
The Community and City Services Division puts people, families and community at the forefront of our work. It strives to ensure that Melbourne is a city for all, one that is liveable, healthy and vibrant and meets the needs of a diverse and growing population.
- By providing high quality information, services, programs and spaces for our community and our customers, we are building strong, connected and engaged local communities that have the tools they need to meet their potential at all stages of life.
- As part of the Family Services Business and Operations Unit, the Business Support Officer provides high quality administrative support to the Community and City Services Division as required. The position undertakes customer facing reception duties and appointment booking, provides facilities support and offers advice and service to external parties and the general public on behalf of Community Wellbeing. A customer centric focus with exceptional customer service and communication skills.
- The Business Support Officer will complete all activities in a professional, efficient, confidential and courteous manner within a continuous improvements and service excellence environment.

**Selection Criteria**:
All City of Melbourne employees will demonstrate an ability to articulate and demonstrate benefits of positive culture and values.
- Ability to work independently with a high degree of self-motivation and initiative and have good multi-tasking and problem solving skills.
- Highly developed customer service skills and demonstrated ability to be professional, assertive, and courteous while maintaining confidentiality.
- Excellent communication skills with the ability to liaise confidently and efficiently with members of the community and staff from across the organisation.
- Experience in administration and business support and knowledge/ experience of general office systems including Office 365 suite, knowledge sharing and database management
- Be a team player and work collaboratively within a team environment supporting productive relationships with people at all levels

**How to apply**:

- Attach your resume
- Attach a cover letter addressing the selection criteria (two pages maximum)
- Please address your covering letter to
- **Amanda Southern
- Coordinator Family Services Business & Operations Unit**
- Applications will be accepted up until
- **11:45pm Thursday 4 May**
- If you have any questions regarding our recruitment process, please read our FAQ's - City of Melbourne - Recruitment Frequently Asked Questions
- For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy

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