Service Account Manager

**Introduction**:
At HMPS, we are excited to welcome a talented Service Account Manager in a newly developed role, to join our dynamic Sales team based from Heidelberg West, Melbourne. If you are passionate about delivering exceptional service and building strong client relationships, this is an outstanding opportunity for you. As a key member of our Sales department, you will play a pivotal role in driving growth and success in the Service and Parts division. This is a permanent, full time position that offers the chance to thrive in a collaborative work environment. Join us at HMPS and embark on a rewarding career journey where your skills and expertise will make a meaningful impact.

**Description**:
**Your Role**: Championing Customer Support

As a Service Account Manager, you will play a vital role in our service and spare parts division. Your primary responsibility will be to engage with existing customers, demonstrating the value of HMPS's service and support packages, and driving sales growth in the service, parts and aftermarket arms of the business.

Key Responsibilities
- Customer Outreach: Proactively reach out to existing customers to discuss the benefits of our service and support packages, aiming to increase sales, generating new business and engaging customers to deliver on retention.
- Relationship Building: Develop and maintain strong, long-lasting relationships with customers, ensuring their needs are met and exceeded.
- Sales Growth: Drive growth in the service and spare parts division by identifying opportunities and creating compelling service offerings.
- Customer Feedback: Gather and analyse customer feedback to continuously improve our post sale offerings and customer satisfaction.
- Collaboration: Work closely with the sales, engineering, and support teams to ensure seamless service delivery and customer satisfaction.
- Market Analysis: Stay informed about industry trends and competitor offerings to keep HMPS’s services competitive and relevant.

**Skills and Experiences**:

- Experience: Proven experience in account management, customer service, or sales, particularly within technical or industrial sectors.
- Skills: Excellent communication and negotiation skills, with a strong customer-focused approach.
- Knowledge: Familiarity with service and spare parts sales, and a keen interest in automated machinery.
- Mindset: Self-motivated with a proactive approach to customer engagement and holistic problem-solving.

**Qualifications**:

- Background: Demonstrated success in managing customer accounts and driving service sales.
- Technical Acumen: Understanding of automated machinery and spare parts is highly desirable.
- Education: Relevant degree or equivalent work experience in sales, customer service, or related fields.
- Requirements: Valid driver’s license and willingness to regularly travel within the designated territory, including interstate and overseas travel.

**Join HMPS**: Elevate Your Career as a Service Account Manager

Drive Growth in Our Service and Spare Parts Division from Heidelberg West, Melbourne

At HMPS, Australia’s premier machine builder, we excel in delivering cutting-edge end-of-line factory automation solutions. Our Heidelberg West team in Melbourne is seeking a dedicated Service Account Manager to lead the expansion of our service and spare parts division. This role offers a unique opportunity to enhance customer satisfaction and drive business growth through strategic customer engagement and support.

Why HMPS?
- Innovative Excellence: Since 1980, HMPS has set the benchmark in engineering automation systems for food and beverage industries worldwide.
- Collaborative Environment: Be part of a dynamic team where innovation and customer focus are paramount. We value your contributions and provide ample opportunities for professional growth.
- Career Advancement: This role is designed for those who are passionate about customer service and eager to advance their careers within a leading industry player.

**HMPS**: Where Customer Focus Meets Innovation

If you are driven by customer satisfaction and have a knack for sales, we invite you to join HMPS as a Service Account Manager. Help us enhance our service division and contribute to the ongoing success of our customers and our company.