Customer Service

15 hours ago

Heidelberg West, Australia Able Living Full time

**Customer Service**

**Heidelberg West, Melbourne VIC**
**Full-Time | $60-65k + super + Saturday shifts at time and a half**

**About Us**

Able Living has been a trusted provider of assistive technology for over 30 years. From simple daily living aids to advanced rehabilitation equipment, we’re passionate about helping people live more independently. Our team prides itself on delivering innovative solutions, outstanding customer service, and genuine care for our clients.

**About the Role**

We’re seeking a dedicated **Customer Service Officer** to join our team in Heidelberg West on a full-time basis. In this role, you’ll be a key part of our sales and customer service operations, ensuring every enquiry and order is handled with care and efficiency. You’ll work closely with customers, suppliers, and our internal team to deliver a seamless experience.

**Work hours**: Monday - Friday, 9:00 am - 5:00 pm, plus an occasional Saturday morning shift (approx. once a month, paid at **time and a half**).
You may be asked to provide cover at our Mont Albert branch only if required.

**A Day in the Life**
- Prepare and process quotes and sales orders for our clients.
- Answer phone calls and greet customers visiting our showroom, helping them find the right solutions.
- Liaise with suppliers to manage and track special orders.
- Support our sales team with admin, reporting, and follow-ups.
- Wrap up the day by ensuring records are accurate and all orders are on track.

No two days are the same — some days you’ll be helping a customer find the perfect mobility aid, the next you’ll be organising an urgent order for a hospital.

**Key Responsibilities**
- Prepare and process customer quotes and orders
- Manage and track special orders
- Support the sales team with administration, reporting, and follow-ups
- Maintain accurate records
- Contribute to continuous improvements in customer service and processes

**About You**

To thrive in this role, you’ll bring:

- Previous experience in customer service or sales administration
- Strong communication skills and an empathetic, customer-first approach
- High level of computer literacy
- A proactive, professional, and team-oriented mindset
- The ability to manage multiple tasks and priorities with attention to detail
- Bilingual is advantageous

**What We Offer**

At Able Living, we believe our people are our greatest strength. You’ll enjoy:

- A competitive salary with annual performance reviews
- Saturday shifts paid at **time and a half**:

- Comprehensive training and ongoing professional development
- A supportive and collaborative workplace culture
- Opportunities for career growth as our business continues to expand

**How to Apply**

If you’re looking for a rewarding full-time role where you can make a genuine difference, we’d love to hear from you.

**Job Type**: Full-time
**Pay**: $60,000.00 - $65,000.00 per year + Saturday shifts at time and a half

**Application Question(s)**:

- Earliest start date
- Do you have your own transport (car and license)?
- Are you willing to travel between Heidelberg West and Mont Albert branches to cover shifts if required?

**Work Location**: In person

Pay: $60,000.00 - $65,000.00 per year

Work Location: In person

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