Telecommunications Customer Service Representative

6 days ago

Melbourne, Australia Manvision Consulting Pvt Ltd Full time

**_*Telecommunications Customer Service Representative - Inbound - Melbourne **_
- *_*
- **Company Description**_
- We are currently looking for customer service consultants to join Australia’s Biggest Telecommunications, Customer Service Team._
- Australia's largest telecommunications company builds and operates telecommunications networks and markets voice, mobile, internet access, pay television, and other products and services._
- **Job Description**_
- Our Client, not only are customer-inspired, but also about making you feel valued and appreciated. Here are just a few perks the role has to being apart of this exclusive team: _
- _Promoting the rapid Career Growth potential to develop into other Call Centre Roles such as Team Leaders, Trainers, And Quality Control. (Performance Based)._
- _Full Paid In office training to fast-track you to be transitioned to the role with all technical and skills needed to thrive in the role._
- _Low stress inbound call centre role with performance based off quality customer service rather that sales focused._
- _Career growth, knowing you will be apart of the largest Teleco company in Australia and _
- **Role Key Points **_
- _Full-Time - Inbound Call Centre_
- _Rotating Roster - Availability: 7am - 9pm / Monday - Sunday_
- _Melbourne CBD - In-Office Work_
- _Citizens & Permanent Resident (Desirable)_
- _Call centre experience or relevant is needed._
- _$74,000 incl super package_
- **Here’s what makes you tick.**_
- You describe yourself as - someone who can talk to people from all walks of life and have a genuine desire to help people. _
- What will a normal day look like?_
- You will engage customers, build rapport and provide outstanding customer service solutions. You will also: _
- _Navigate through systems whilst maintaining customer engagement on the phone_
- _Taking incoming client calls for any questions relating to their Telecommunications account._
- _Maintain awareness of all consumer needs and offer effective responses,_
- handling technology faults, complaints and troubleshooting issues._
- _Resolve complaints related to billing or customer service_
- _Provide outstanding customer experiences_
- _Escalate to the appropriate group or leader if unable to successfully resolve the issue_
- _Communicate effectively and positively with field technicians and other key stakeholders_
- **Additional Information**_
- Want to know more?_
- Contact:

- Damian Reader:

- Business Development Manager
- 61439483405

**Salary**: $65,000.00 - $74,500.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotating roster
- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current Visa status otherwise are you a Citizen / Permanent resident?

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

  • Account Manager

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary Service Stream's Telecommunications Division are currently seeking an Account Manager to join our team. About the Role **Job Description**: ServiceStream's Telecommunications Division are currently seeking an Account Manager to join our team who will be responsible for the relationship management and...

  • Expression of Interest

    4 days ago

    Melbourne City Centre, Australia HAYS Full time

    Telecommunications Positions Available | Melbourne CBD & Suburbs | Variety of PT, FT, Temp & Perm Roles **EXPRESSION OF INTEREST | Telecommunications** EXPRESSION OF INTEREST | Telecommunications Are you looking for an opportunity to start a new career? Always wanted to work in telecommunications? Want to try something new? At Hays, we are proud to...

  • Telecommunications Manager

    7 days ago

    Melbourne, Australia VLine Full time

    **Telecommunications Manager** - ** Permanent, Full Time**: - ** Lead the Future of Rail Communications**: - ** Be the Bridge Between Tech and Transport** - V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs,...

  • National Telecommunications Coordinator

    7 days ago

    Melbourne, Australia Ventia Pty Limited Full time

    Coordinate a major telco project - Permanent Role - Flexibility to work remotely/WFH **The Company** Ventia is one of Australia's largest telecommunications systems integration service delivery organisations. We specialise in designing, building and operating challenging and critical telecommunications systems. You will have the opportunity to become a...

  • Communications / Telecommunications Technician

    2 days ago

    Port Melbourne, Australia Stowe Australia Full time

    **Communications / Telecommunications Technician** Expression of Interest Stowe Australia is one of Australia’s largest Electrical & Communications Contractors and is looking to engage the services of a **Communications / Telecommunications Technician** to work in its Client Services Department. **Responsibilities**: - Plan and coordinate field works...

  • Communications / Telecommunications Technician

    2 weeks ago

    Port Melbourne, Australia Stowe Australia Full time

    **Stowe Australia** one of Australia’s largest Electrical & Communications Contractors is looking to engage the services of a Communications / Telecommunications Technician to work in its Client Services Department. **Responsibilities**: - Plan and coordinate field works efficiently. - Maintain effective communication with customers. - Work in a...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia National Auto Glass Supplies Full time $50,000 - $80,000 per year

    National Auto Glass Supplies is Australia and New Zealand's premier importer and wholesaler of automotive glass products.We are currently seeking a self-motivated individual to join our team as afull-time Customer Service Representative, working out of our distribution centre in Dandenong South, VIC.Role OverviewAs our Customer Service Representative, your...

  • Customer Service Representative

    1 week ago

    Melbourne, Australia The Services Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service Representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...

  • Telecommunications Linesworker

    2 weeks ago

    Melbourne, Australia Task National Full time

    Task National Group is a privately owned and operated Telecommunications and Broadcast specialist, providing services and turn key solutions to major providers within the telecommunications and broadcast industries. We specialise in the designing, building and operating of social and business critical communication infrastructure throughout Australia, and...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Australia Eightcap Pty Ltd Full time

    Customer Service Representative Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight...