Telecommunications Customer Service Representative

1 day ago

Melbourne, Australia Manvision Consulting Pvt Ltd Full time

**_*Telecommunications Customer Service Representative - Inbound - Melbourne **_
- *_*
- **Company Description**_
- We are currently looking for customer service consultants to join Australia’s Biggest Telecommunications, Customer Service Team._
- Australia's largest telecommunications company builds and operates telecommunications networks and markets voice, mobile, internet access, pay television, and other products and services._
- **Job Description**_
- Our Client, not only are customer-inspired, but also about making you feel valued and appreciated. Here are just a few perks the role has to being apart of this exclusive team: _
- _Promoting the rapid Career Growth potential to develop into other Call Centre Roles such as Team Leaders, Trainers, And Quality Control. (Performance Based)._
- _Full Paid In office training to fast-track you to be transitioned to the role with all technical and skills needed to thrive in the role._
- _Low stress inbound call centre role with performance based off quality customer service rather that sales focused._
- _Career growth, knowing you will be apart of the largest Teleco company in Australia and _
- **Role Key Points **_
- _Full-Time - Inbound Call Centre_
- _Rotating Roster - Availability: 7am - 9pm / Monday - Sunday_
- _Melbourne CBD - In-Office Work_
- _Citizens & Permanent Resident (Desirable)_
- _Call centre experience or relevant is needed._
- _$74,000 incl super package_
- **Here’s what makes you tick.**_
- You describe yourself as - someone who can talk to people from all walks of life and have a genuine desire to help people. _
- What will a normal day look like?_
- You will engage customers, build rapport and provide outstanding customer service solutions. You will also: _
- _Navigate through systems whilst maintaining customer engagement on the phone_
- _Taking incoming client calls for any questions relating to their Telecommunications account._
- _Maintain awareness of all consumer needs and offer effective responses,_
- handling technology faults, complaints and troubleshooting issues._
- _Resolve complaints related to billing or customer service_
- _Provide outstanding customer experiences_
- _Escalate to the appropriate group or leader if unable to successfully resolve the issue_
- _Communicate effectively and positively with field technicians and other key stakeholders_
- **Additional Information**_
- Want to know more?_
- Contact:

- Damian Reader:

- Business Development Manager
- 61439483405

**Salary**: $65,000.00 - $74,500.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotating roster
- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current Visa status otherwise are you a Citizen / Permanent resident?

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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