Customer Service Representative

2 weeks ago

Melbourne City Centre, Australia Recoveriescorp Full time

**Job no**: 493162
**Work type**: Contract, Full-time
**Location**: Melbourne CBD
**Categories**: Customer Service

Working as a Customer Services Representative, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored solutions based on the customer's unique situation.

**In this role, you will;**
- Manage inbound & outbound customer calls
- Update billing information and support billing enquiries
- Provide tailored payment solutions
- Action interaction file notes for every call

**Key details;**
- Start Date: Monday 6th January 2025
- Interviews commencing: 17th December 2024

**What you’ll bring;**
- Previous work in customer service (face to face or contact centre) and/or front facing hospitality
- Experience in telecommunications
- Computer literacy skills including Microsoft Office Suite
- Communication and Engagement skills

**What’s in it for you;**

Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

To ensure your development you will have access to learning & development programs, you may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.**

**About Us;**

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

**Advertised**: 13 Dec 2024 AUS Eastern Daylight Time
**Applications close**: 10 Jan 2025 AUS Eastern Daylight Time

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