Intake and Triage Officer

4 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

**Utilise your Intake and Triage expertise to provide support and advice to Victims of Crime Financial Assistance Scheme**:

- **Fixed - 30**th** June 2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**:

- **VPS Grade 3: $79,122 - $96,073 plus superannuation.**

The Department of Justice and Community Safety (the department) is seeking an Intake and Triage Officer to provide a critical role within Victims of Crime Financial Assistance Scheme

**About the Business Unit**

The FAS represents a major leap forward in the government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs

**About the Role**

Some of your duties will include:
To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:
Technical Expertise
- Proven experience delivering trauma-informed support services, with a strong understanding of family violence, sexual assault, and the victim services system.
- Committed to reflective practice and continuous service improvement
- Commitment to pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.
- Proficient in case management systems such as Salesforce; experience with payment processing is also desirable.

**Qualifications**:

- A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable.

**How to Apply**

**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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