Intake and Triage Supervisor

5 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

**Utilise your Administrative expertise to provide support and advice to the Victims of Crime Financial Assistance Scheme**:

- **An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service**:

- **VPS Grade 4: $95,102 - $107,905 plus superannuation.**

**_This is a prioritised role for Aboriginal people, who will be given priority consideration as per the special measures provision of the Equal Opportunity Act 2010._**

**About the Business Unit**:
This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that replaces the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.

The FAS represents a major leap forward in government's response to victims of crime. Established under the _Victims of Crime (Financial Assistance Scheme) Act 2022_ the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It acknowledges the harm done and is trauma informed, inclusive, and culturally safe. The FAS has a dedicated pathway for all Aboriginal and Torres Strait Islander victims of violent crime, known as the Marra Yattakunar Pathway.

**About the Role**:
Some of your duties will include:

- Managing a team of FAS Intake and Triage Officers in the Marra Yattakunar Pathway, supporting and guiding them to deliver quality and consistent service, including inbound calls on the Marra Yuttakunar helpline
- Managing the daily operation of the specialist intake and triage function, including allocation of resources, management of work, communication with staff, completion of reports, and ensuring that the specialist intake and triage function meets daily service targets and functional responsibilities.

To learn more about this role before applying, please read the attached position description.

**About You**:

- Demonstrated knowledge and understanding of the Aboriginal community, both society and culture, and the issues impacting it
- Demonstrated ability to communicate sensitively and work effectively with the Victorian Aboriginal community
- Experience operating in an intake and triage team within a complex service delivery environment
- Experience working with victims of family violence, sexual assault, and victims of crime more broadly and an understanding of the systemic barriers faced by marginalised communities including Aboriginal Communities in the justice system.

**How to Apply**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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