Intake and Triage Officer

• Utilise your Intake and Triage expertise to provide support and advice to Victims of Crime Financial Assistance Scheme
• Fixed - 30th June 2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 3: $79,122 - $96,073 plus superannuation.

The Department of Justice and Community Safety (the department) is seeking an Intake and Triage Officer to provide a critical role within Victims of Crime Financial Assistance Scheme

About the Business Unit

The FAS represents a major leap forward in the government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs

About the Role

Reporting to the FAS Intake and Triage Supervisor, you will review FAS applications to ensure they are ready for the FAS assessment team to action. You will have direct contact with victims and their support people to ensure applications are complete.

Some of your duties will include:

• Identify, analyse, and provide advice on documentary evidence requirements for applicants or their appointed representative to enable assessment of their application.
• Analyse applications to determine their priority and complexity using an interpretation of established policies, guidelines, and procedures.
• Identify and analyse documentary evidence to make interim decisions on applications to respond to the immediate needs of applicants.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

Technical Expertise

• Proven experience delivering trauma-informed support services, with a strong understanding of family violence, sexual assault, and the victim services system.
• Skilled in communicating sensitively and empathetically with victim survivors, applying an intersectional and culturally safe approach.
• Committed to reflective practice and continuous service improvement
• Commitment to pursuing a culturally safe workplace and organisation and improved outcomes for Aboriginal people, aligned with the principle of self-determination.
• Proficient in case management systems such as Salesforce; experience with payment processing is also desirable.

Qualifications

• A relevant qualification and/or experience in community services, social work, criminology, psychology, victim services and/or family violence is desirable.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.