Manager Vendor Operations

Division: Corporate Service Division- Location: Sydney, NSW, AU, 2000- Req ID: 70296- **Ongoing**:

- **Sydney Metro/Greater Metro**:

- **Salary Clerk Grade 11/12, $139,787 to $161,663 p.a., plus employer’s contribution to superannuation and annual leave loading**

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**About us**

The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive, and resilient communities by providing services that are effective and responsive to community needs.

**Your role**

Manage the operational service compliance and performance arrangements for vendor sourced services, specifically relating to Software both subscription and perpetual based. The role has day-to-day responsibility for ensuring myWorkZone is complaint with license agreements with a focus on ensuring the optimal delivery of myWorkZone product and services at an enterprise delivery level.

**What you’ll do**

Your role is to:

- Serve as the operational link between vendor service delivery teams and myWorkZone, acting as the single point of operational escalation for both vendors and internal clients regarding software issues.
- Monitor supplier performance against Service Level Agreements (SLAs) to identify any discrepancies, guiding the development of corrective actions or opportunities for continuous improvement.
- Spot environmental, organizational, and user behaviors that impact service costs. Implement strategies to optimize vendor expenses by consolidating or decommissioning software used across DCJ.
- Take actions to mitigate and address risk audit findings, reducing non-compliance risks.
- Lead and provide insights for ongoing analysis and review of ICT service delivery, focusing on improving service and component availability. Investigate any breaches of availability targets and service outages and initiate corrective actions to enhance service provision.
- Establish solid processes during the transition and service acceptance phases to ensure projects hand over all relevant license agreements, forecast license costs, and confirm funding sources for software assets, ensuring the accuracy of the Software Asset Management System.
- Manage situations and participate in crisis management during business continuity events, acting as the Major Incident Manager for relevant incidents and serving as the escalation point for myWorkZone support staff.

**What we’re looking for**

Beyond the essentials, we’re looking for someone who can:

- Fix issues where actual service levels don’t match expectations or agreements.
- Integrate system solutions across different platforms and technologies in various environments.
- Keep software licenses accurate and ensure everyone follows the agreed policies, procedures, and processes.
- Work independently to set priorities for themselves and any supervised staff, aligning with management.
- Take actions to address and reduce risks identified in audit findings, ensuring compliance.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **10 October 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more info