Support Officer

About us The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes. The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state. The QFD is an organisation that is focused on reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability. Purpose of role Corporate and HR Platforms contributes to the development and management of technological solutions and initiatives that help solve Information and Communication Technology (ICT) and business problems, including governance for ICT projects, programs and strategies. The team provides system management and oversight of the human capital management and enterprise solutions and services, assets and platforms that ensures the departments systems solutions and platforms are designed and managed to meet our IT vision and strategy within the areas of responsibility. Reporting to the Solution Delivery Manager, you will be responsible for providing high level confidential administration services and business support, to meet the functions of the unit. You will set priorities and monitor workflows to manage the functions of Human Resource (HR) Systems including records and database management, monitoring for compliance with departmental policy and procedures. You may also be required to assist team members with human resource and finance administrative functions to ensure the efficient and effective service delivery in monitoring and management to meet branch objectives. Key requirements Highly desirable requirements - Knowledge or experience in the use of human resource, finance systems and database management. - Knowledge or understanding of Information and Communications Technology (ICT) ticketing solutions. Your key accountabilities Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to: - Respond to HR Systems support requests received via online and phone, including transfer of requests from Technical Support, ensuring all incidents and support requests are logged and dealt with in a timely manner. - Provide a high level administrative support, with attention to detail, including assisting in the preparation and coordination of correspondence, reports and other materials in accordance with departmental requirements. - Maintain relationships with internal and external customers to provide accurate advice and support on best practice utilisation of systems, keeping within the department's policies and guidelines. - Maintain strong computer skills, including word processing, use of spreadsheets and databases to create, update, analyse and report on unit activities, and ensure compliance with QFD policy and procedures. - Provide efficient and accurate data entry in human capital management database (SAP) to support the provision of HR services. - Prioritise workload effectively and perform duties responsibly in the absence of supervision, using initiative to identify and resolve administrative issues and provide recommendation for continuous improvement. - Maintain information retrieval systems to ensure effective maintenance of records and access to information. Capabilities To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role: Leadership Competency Stream - Individual Contributor (leading self) Vision - Stimulates ideas and innovation - Makes insightful decisions Results - Builds enduring relationships - Drives accountability and outcomes Accountability - Fosters healthy and inclusive workplaces - Demonstrates sound governance Once you join us we will want you to exemplify the QFD shared values: - Respect - Integrity - Courage - Loyalty - Trust This work is licensed under a Creative Commons Attribution 3.0 Australia License.