On Call Officer

1 week ago

Brisbane, Australia Southern Cross Support Services Full time

Permanent Part-Time role
- Provide critical after-hours support to clients and staff
- Progressive and growing organisation

**About Us**:
At Southern Cross Support Services (SCSS), we are dedicated to providing exceptional support and care for individuals with disabilities. Our mission is to empower and uplift those we serve, creating a positive and inclusive environment that enhances their quality of life. As a valued member of our team, you will play a crucial role in ensuring our services run smoothly and efficiently.

**About the Role**:
As an On-Call Officer, you will be the first point of contact for staff managing incidents and unpredictable events outside normal managerial hours. Your leadership will ensure best-practice standards are upheld while supporting the safety and wellbeing of staff, young people, and NDIS participants during critical situations.

**Key Responsibilities**:

- Provide responsive support, guidance, and debriefing to Residential Care Workers (RCWs) and NDIS Support Workers during after-hours incidents.
- Ensure compliance with therapeutic and safety plans, policies, and legislative requirements.
- Oversee critical incident reporting and property maintenance needs arising outside of hours.
- Collaborate with external stakeholders, such as Child Safety After Hours and Emergency Services.

**What We’re Looking For**:

- Experience in the Human Services/Community Services sector.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Excellent communication and interpersonal skills.
- Flexibility to work after-hours, including nights, weekends, and holidays.

**Requirements**:

- Blue Card for Working with Children (or eligibility to apply).
- NDIS Worker Screening Check and LCS2 (or eligibility to apply).

This role offers a unique opportunity to work from anywhere in QLD while you gain valuable experience across CYF and NDIS services while making a meaningful impact on the lives of those we support.
- We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome - they are essential to our success._

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