Support Officer, Education Systems Management
2 days ago
**About the Department of Education**:
**Your Role**:
As a Support Officer you will be required to investigate, analyse and resolve incoming customer requests and incidents for these departmental enterprise services. This position will be required to be proactive in researching solutions, following processes and analysing customer needs. You will also have the opportunity to learn and assist customers in other enterprise services managed by the team.
**Responsibilities include**:
- Monitor incident queues and incoming requests to ensure incidents and support requests are efficiently prioritised and dealt with in a timely manner.
- Work collaboratively to anayse trends in support requests an incident data, and report on findings to the team.
- Work with teams to document, review and report on internal processes and procedures.
- Other suitable duties, consistent with the duties and responsibilities of the position as directed by the supervisor or nominated delegate.
**How to Apply**:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a short-written response (maximum 1-2 pages, dot points acceptable) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key responsibilities and meet the skill requirements of the role.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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