
Support and Engagement Officer
2 weeks ago
**About Education Systems Management**:
**Responsibilities include**:
- Work with teams to the development, improvement and maintenance of standardised documented processes and related technical documentation. Contribute to implementing strategies, and mentor others to ensure continual development and improvement.
- Monitor and manage work queues and incoming requests, and coordinate responses and actions to those that are high impact or time critical with direct client contact as required.
- Develop, review and edit Knowledge Base Articles (KBAs) and other supporting materials and additionally work collaboratively to analyse trends in support requests and incident data, and report on findings to the team
- Build and maintain cooperative working relationships between internal and external stakeholders including the large social and technology companies and key government departments.
**Interested? To Apply**:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page response outlining how your achievements and capabilities meet the requirement of the role.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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