Computer Systems Officer

**About the Department**:
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
**About the Role**:
Are you passionate about leveraging your technical expertise to drive operational excellence in the field of Information and Communication Technology (ICT)? Join our team at the Department of Education as a Computer Systems Officer and take on a diverse range of responsibilities to ensure the seamless functioning of our ICT systems.
As a Computer Systems Officer, you will provide essential technical support, undertaking administration, maintenance, and troubleshooting tasks to uphold the performance and stability of our ICT infrastructure. You'll proactively monitor critical services, identify operational issues, and contribute to their swift resolution. Adhering to Cyber Security best practices will be a top priority.
Your role will also encompass delivering strong technical support, aligning requests with established standards and procedures, and meeting service level agreements. You'll play a key role in implementing and improving ITIL processes, including Incident, Change, Release, and Problem Management, while maintaining adherence to organizational policies and guidelines.
By actively participating in the development and maintenance of standardized processes and technical documentation, you will contribute to the continuous improvement of our operational efficiency. Your advanced skills in fault diagnosis, proactive remedial action, and technical reporting will be instrumental in driving informed decision-making and supporting the department's ICT operations teams.
As a valued team member, you'll have the opportunity to provide guidance and support to operational teams, regional ICT teams, and school representatives, fostering collaborative fault resolution and facilitating the adoption of new technologies. Your dedication to ongoing learning and staying abreast of the latest industry advancements will ensure our department remains at the forefront of technological innovation.
Join us today and make a meaningful impact on the education sector by leveraging your technical prowess and contributing to a technologically advanced learning environment.
**Interested? To Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a maximum 2-page response outlining your skills and abilities relevant to the role. You can use the 'your role' section as a guide.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.