School Management and Learning Systems Support

1 day ago

Brisbane, Australia Education Full time

**About the Department**: The Department of Education (DoE) is committed to giving all children a great start and ensuring Queenslanders have the education and skills they need to contribute to the social, economic and cultural development of Queensland. The department sets the foundations for quality early learning experiences and delivers world class education services. We are committed to ensuring our education and care systems are aligned to the state's employment, skills and economic priorities, and inspire creativity, critical thinking and resilience. DoE is a diverse organisation with the largest workforce in the state. We are committed to teaching, learning and care environments that have at their centre child/student and staff health and safety.

**About the Role: Responsibilities include**:

- Act as the routine contact point, receiving and handling requests for School Management and Learning Systems support. Respond to a broad range of service requests for School Management and Learning Systems support by providing information to fulfil requests or enable resolution. Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. Use existing processes to track, monitor, report, resolve or escalate issues. Contribute to creation of support documentation. (SFIA CSMG - 3)
- Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken. (SFIA USUP - 3)
- Monitor and maintain a range of job request queues to ensure incidents and requests are handled according to priority and in a timely manner. Monitors and logs the actual service provided, compared to that required by service level agreements. (SFIA SLMO - 2)
- Follow communication, job handling and administrative processes and procedures to ensure quality and consistent outcomes of service.
- Use a range of high level communication and customer service skills to deal with, and provide support to, systems users, respond to requests and handle situations to provide a high quality level of service.

**How to Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a maximum 1-page response outlining your skills and abilities relevant to the role. You can use the 'your role' section as a guide.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE)This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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