Manager, Business Control and Monitoring

**Who am I?
**Are you a Business Controls and Monitoring (aka Line 1 Risk) Manager who is dynamic, values-driven and passionate about the Risk area? We would love to hear from you.

The Controls Excellence Customer Service & Technology (CST) Business Controls and Monitoring team is responsible for enabling the CST business to manage its non-financial risks through the provision of control expertise and support the business in control design and implementation of key controls.

Within the CST Business Controls and Monitoring team we are responsible for evaluating, directing and monitoring 1st line risk activities to ensure risk across CST is kept within the risk appetite established for the Westpac Group. You will be enabling this by providing risk leadership to Westpac’s CST division.

**How will I help?
You will be responsible for providing input to evaluate potential risks and exposures for CST business and helping to understand control failures and assist in the identification of the underlying root causes. You will be a strong team player who has a collaborative nature. Some of the key responsibilities would be as follows:

- Support the Customer Service & Technology (CST) function in designing and implementation of effective business controls and monitoring processes.
- Ensure effective business controls and monitoring processes are designed and implemented by Front Line CST business.
- Manage the Control Self-Assessments (CSA) process, including the uplift of Sarbanes-Oxley controls.
- Partner with the CST business to uplift controls testing capability of Front-Line teams and support the Executive Manager, Controls Excellence BCM to uplift Risk Culture maturity across CST.
- Working closely with business and/or project owners to influence a strong risk culture e.g., conducting risk and control workshops, providing guidance on controls assessments and strategies, overseeing risk remediation activities against appropriate timelines.
- Drafting management reports for formal governance forums, making sure risks are articulated clearly and the right information gets to the right people for the right decisions to be made
- Contribute to strategic initiatives to further improve our risk service offering and mature risk and compliance management for the Group
- Proactively share knowledge and experience with others in your team

**What’s in it for me?
**You will play an important and significant part in the future of a business that has been around for over 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure, which includes strong authentic leadership with an ‘open door’ policy.

**What do I need?
With excellent problem solving and evaluative judgement skills, you will demonstrate the following attributes:

- Considerable experience in a large and complex organisation, financial services industry would be highly regarded
- Experience in developing technology controls design and implementation
- Experience in IT auditing and information systems
- Background in information security, cyber security, data analytics, or infrastructure would be highly regarded
- Knowledge and experience in risk and regulatory landscape, operational IT, business knowledge and operational risk and compliance frameworks
- Ability to build successful relationships across senior executives and peers
- Strong skills in planning, project management and attention to detail
- Ability to work under pressure with shifting priorities in a dynamic work environment

**What is it like to work in there?
We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as per Government guidelines.