Manager, Business Controls

Permanent role
- Sydney based - hybrid working
- Excellent opportunity to join Westpac’s Business Controls and Monitoring Team

**How will I help?**

The Westpac Business Controls and Monitoring Team is responsible for risk management and monitoring including the implementation and adherence to the risk management framework, policies and controls across the Line of Business. As a team member of the BC&M team, the Manager plays a key role in supporting the Merchants Village within the Cash & Transactional Banking Line of Business (LoB) on all matters risk and control whilst supporting implementation of solutions to risks.

Westpac has an immediate opportunity for a Business Controls and Monitoring Manager to join this team of risk professionals. In this role, you will contribute to ensuring the Merchants Village risk management practices align to the frameworks, policies, risk strategy, regulatory obligations, and appetite of the LoB, Division and Group. As a trusted risk adviser, you will successfully stay abreast of changes to policy requirements/guidance and support the Village with understanding and embedding rolling out these changes. In addition, you will take a lead role by supporting the Senior Managers to provide risk expertise in navigating incident and issue rectification, remediation, and regulatory updates for the Merchants Village, including:

- Lead incident verification and root cause analysis activities within required SLAs
- Facilitate effective collation of information to support compliance assessment within required timeframes
- Support regulatory notices, ensuring factual accuracy of information summarising the breach, root cause, rectification, and remediation activities within required reporting timeframes
- Enhance issues and incident management practices
- Monitor and track sustainable rectification and remediation
- Ensure impact to the Value Chain risk profile as a result of incidents and guarantee issues are appropriately considered and updated
- Provide controls expertise to assist with identification, uplift or building of controls within the Village and testing the design and operating effectiveness of those controls
- Support the Senior Managers with providing effective risk and control expertise for change initiatives and coach and support the Merchants Village to build greater risk awareness, culture and maturity

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you will need a solid foundation built on 3-4 years of experience in financial services and risk management, complemented by relevant industry qualifications that, while desirable, are not essential. Strong relationship-building skills and the ability to work collaboratively within a team are crucial, fostering an environment of shared success. Your proactive and organised approach will enable you to remain focused on outcomes while adapting to changing environments, ensuring that you effectively meet objectives. As an effective manager your customer-centric mindset and commercial acumen will further enhance your ability to deliver value, positioning your team to contribute positively to the organisation's goals.

**Key skills**:

- Have strong relationship-building skills and effective collaboration within a team
- Be initiative-driven, well-organised, and results-oriented
- Ability to develop effective key partnerships with senior managers, counterparts and second line risk teams
- Capacity to meet goals in a dynamic environment
- Business-savvy with a strong commercial understanding

**What is it like to work there?**
- We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together. _
- As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of _employee benefits _to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. _
- We’ll empower you to shape your career path. Through personalized ups