Network Technical

3 days ago

Melbourne, Australia Telstra Full time

**Our Networks & IT team**

Our N&IT professionals are responsible for building and supporting world-class IT systems, networks and facilities. The kind that can provide the best possible service to all our customers, from large-scale enterprise to mass-market consumers. The scope and complexity this involve means you can expect unparalleled opportunities to develop your career.

**The role with us**

**Key responsibilities**
- To contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, products, and services supplied and operated by Telstra
- Achieve end-to-end service restoration, activation and installation through compliance to prescribed standards, practices, procedures, Operating Level Agreements and Service Level Agreements. Contribute to network integrity and reliability & end to end performance excellence.
- Capture and record relevant cost and time information & the timely completion of tasks assigned.
- Actioning alarms and incidents promptly within team, delivering a high level of efficiency and effectiveness within the surveillance hall to minimise customer impact.
- Building strong relationships with team members from other domains to enable business objectives to be met
- Review and maintain technical and administrative process documentation with a focus on Support Point and improved work instructions for staff with the aim to achieve operational excellence
- Maintaining service level agreements to ensure that incidents are resolved in a timely manner

**To be successful in the role, you'll need**:
Essential
- Experience in Help Desk Support
- Experience in Incident Management, Event Management and Problem Management
- Problem solving and stakeholder management skills
- Attention to details and adherence to process, and customer centricity

The work is complex and challenging but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers - this could be the role for you
- ______________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

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