Technical Specialist

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us
About the Role
As a Technical Specialist - Network Capacity & Solutions, you will act as a key technical advisor, responsible for both ensuring optimal capacity and performance of Vocus' core and access networks, as well as consulting on end-to-end solutions for our top tier customers in Wholesale. This hybrid role balances technical analysis, forecasting, and infrastructure management with customer-facing solution design and pre-sales support. You’ll work closely with the Network Operations, Product, and Sales teams to provide detailed capacity planning, expert network insights, and scalable solution recommendations that enhance customer experience and operational efficiency.
What you’ll be doing day-to-day
Network Capacity & Infrastructure Management
- Produce and enhance regular and ad-hoc network capacity reports across IP, transmission, and voice platforms
- Analyse traffic patterns and predict future capacity needs using data analytics and forecasting models
- Ensure accurate network inventory through regular audits and reconciliations
- Create, track, and manage orders to modify or install infrastructure based on current and forecasted needs
- Investigate and resolve incidents potentially tied to capacity limitations
- Align network investments with cost models and budget forecasts

Solution Consultation & Technical Pre-Sales
- Collaborate with Sales and Customer Success teams to design and deliver end to-end networking solutions
- Lead technical discussions with customers to identify needs and present scalable solutions
- Advise on network design strategies involving SD-WAN, cloud, voice, and security services
- Translate complex technical concepts into commercially viable solutions for stakeholders
- Act as a technology thought leader across internal teams and with customers
- Engage and educate partner communities and internal teams on new product capabilities and market innovations

What you’ll bring to this role
- Experience in network capacity planning, telecommunications, or network engineering
- Experience in customer-facing roles such as pre-sales, solutions consulting, or architecture
- Strong analytical mindset with proven experience in data interpretation and forecasting
- Experience with common network planning and reporting tools (e.g., Netflow, SNMP, OSS platforms)
- Excellent verbal and written communication skills, with the ability to simplify complex solutions
- Demonstrated ability to work both independently and collaboratively across functions
- Customer-focused and commercially aware

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Bu